Salesforce Analyst and Administrator

1 week ago


Little London, United Kingdom Cognitive Group | Part of the Focus Cloud Group Full time

Giving confidence to project leaders across MS Dynamics Business Change Programmes - D365 FinOps and CE Prestigious retail and homeware supplier are seeking a proactive Sales & Customer Service Business Analyst for maternity cover during a period of technology investment and improvement. You will analyse how commercial teams operate, identify process enhancements, and ensure Salesforce enables efficient, scalable, customer‑focused workflows. Key Responsibilities Analyse processes across Sales, Customer Service, Marketing, and Operations to identify challenges and improvement opportunities. Run workshops to gather requirements and document them through process maps, user stories, acceptance criteria, and functional specs. Assess inefficiencies and data issues, recommending practical, evidence‑based solutions. Ensure Salesforce aligns with business workflows and supports ongoing optimisation. Turn business requirements into system specifications, highlighting opportunities for automation and smarter configuration. Support user adoption through clear communication and informal training. Carry out Salesforce admin tasks: user setup, permissions, configuration updates, data management, and report/dashboard creation. Provide first‑line Salesforce support and assist testing with internal and external partners (via Azure DevOps). Maintain user guides, process flows, training materials, and system documentation throughout the FTC period. Skills & Qualifications 3+ years’ Salesforce experience (Sales Cloud & Service Cloud) Strong understanding of B2B sales and customer service processes Proven business analysis skills: requirements gathering, process mapping, documentation, delivery Ability to translate business needs into actionable system changes Confident communicator who can challenge and clarify requirements Hands‑on Salesforce admin experience (config, data, troubleshooting) Strong analytical skills and attention to detail Experience using CRM Analytics to build Salesforce reports/dashboards Job Details Seniority level: Not Applicable Employment type: Contract Job function: Information Technology Industries: Data Infrastructure and Analytics Direct message the job poster from Cognitive Group | Part of the Focus Cloud Group #J-18808-Ljbffr



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