Salesforce Administrator

3 weeks ago

london city of london, United Kingdom The Hyde Group Full time

Salesforce Administrator Permanent London Bridge £60,000 About the Role Hyde is looking for a Salesforce Administrator to join our collaborative and values-driven Technology team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development. As a Salesforce Administrator at Hyde, you’ll be responsible for continuously improving and enhancing our Salesforce platform. You’ll provide high-quality support, administration, and configuration across the Group’s entire Salesforce environment — helping to deliver a seamless, secure, and data-driven experience for colleagues and customers alike. Key Duties Manage all aspects of user and licence administration, including activation/deactivation, roles, profiles, permissions, and public groups. Take ownership of Salesforce support tickets, demonstrating both technical know-how and strong customer service skills. Work closely with Salesforce Business Analysts, Developers, and Architects to implement ongoing fixes and enhancements. Use Salesforce configuration best practices (e.g. Workflow, Process Builder, fields, record types, custom settings, dashboards, and reports). Manage data loading and transformation using Salesforce Data Loader. Support training, communication, and adoption initiatives by helping to produce Salesforce-related documentation and materials. Assist with starters/leavers processes, licensing, and costing to support the Salesforce Service Manager. About You We’re looking for someone who can bring: Proven experience in Salesforce administration with salesforce service cloud, experience cloud, and mountain cloud and configuration. Strong knowledge of Salesforce user, licence, and security management. Experience working with Salesforce Data Loader and handling large data volumes. Experience building dashboards and reports. Experience with salesforce environment refresh and data back-ups. Excellent communication and problem-solving skills, with a focus on customer service. The ability to work collaboratively with technical and non-technical stakeholders. A proactive approach to continuous improvement and system optimisation. Why Join Hyde? Hyde is one of the UK’s leading housing providers, managing and owning around 120,000 homes nationwide. We’re committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment strategy, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference. Benefits Excellent pension scheme Generous holiday allowance Life assurance Award-winning flexible benefits platform Support for learning and career development Hybrid working options available Diversity, Inclusion & Accessibility Equity, diversity, and inclusion are at the heart of who we are at Hyde. We’re committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. As a Disability Confident Employer , we’re committed to providing reasonable adjustments throughout the recruitment process and beyond.

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