Customer Experience Insight Analyst
3 days ago
Customer Experience Insight Analyst Our Customer Services team is seeking a talented Customer Experience Insight Analyst to join us on a 12 month Fixed Term Contract. This is your chance to be part of an iconic brand committed to delivering world‑class service and unforgettable experiences. About The Role As a Customer Services Insight Analyst, you’ll design and deliver regular and ad‑hoc reports, conduct deep‑dive analyses, and ensure data accuracy and integrity. You’ll monitor and drive CSAT, NPS, and team performance, delivering actionable insights that support continuous improvement and enhance customer outcomes. Working closely with cross‑functional teams, you’ll turn complex datasets into clear insights that inform strategy and elevate the customer experience. This role is hybrid, based at our Harrods Headquarters in Hammersmith with remote working. About You You will thrive in a fast‑paced environment and bring a strong analytical mindset with a passion for improving customer service. To succeed in this role, you’ll also bring: Strong computer skills, including Microsoft Office, and ideally experience with tools like Rant & Rave, SSC, SAC, Calabrio, and Sprinklr. Ability to analyse data, prepare reports for senior management, and identify trends, risks, and opportunities to enhance the customer journey. Excellent communication and interpersonal skills, with a strong customer service focus when working with internal and external stakeholders. Highly organised and adaptable, able to manage multiple priorities, work independently, and respond quickly to changing demands. A proactive mindset, strong work ethic, and commitment to Harrods values, ideally with experience in .com customer service environments. About Us Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought‑after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences. Our Promise to You Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. In return you’ll receive an excellent benefits package, including an enhanced company pension, eligibility for a competitive bonus scheme, 25 days’ holiday, and your birthday off, up to 33% in‑store discount (including across our Food Halls and restaurants) and a season ticket loan. Uniquely You Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods. Additional Information: Time Type: Fixed Term (Fixed Term) Department: Customer Experience Insights (Alessia Mosca) #J-18808-Ljbffr
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Customer Experience Insight Analyst
3 days ago
London, Greater London, United Kingdom Harrods Full timeCustomer Experience Insight AnalystOur Customer Services team is seeking a talented Customer Experience Insight Analyst to join us on a 12 month Fixed Term Contract. This is your chance to be part of an iconic brand committed to delivering world-class service and unforgettable experiences.About The Role As a Customer Services Insight Analyst, you'll design...
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Customer Insight Analyst
1 week ago
London, United Kingdom Harnham Full time**CUSTOMER INSIGHT ANALYST** **UP TO £48,000** **LONDON** Leading company in the media space is looking for a Customer Insight Analyst to join their analytics function. **THE ROLE**: The Customer Insight Analyst will have the following responsibilities: - Developing key metrics that provide diagnostics to the wider business on the health of customer base...
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Customer Insight Analyst
1 week ago
London, United Kingdom Harnham Full time**CUSTOMER INSIGHT ANALYST UP TO £45,000 LONDON (HYBRID)** **Overview** You will work for a reputable Travel brand on a Customer Insight Analyst role. You will collaborate with teams across the business using customer data and insight to drive strategy to improve customer-focused performance. **The role** You will be responsible for: - Analysing and...
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Customer Insight Analyst
2 weeks ago
London, United Kingdom Harnham Full time**CUSTOMER INSIGHT ANALYST UP TO £50,000 + BENEFITS LONDON** **OVERVIEW** You will work as a Customer Insight Analyst for a leading retailer to help internal clients explore new ways of communicating with their customers. **THE ROLE** - Supporting the Senior Loyalty and CRM Insights Manager in analysis, finding and recommending opportunities, and scoping...
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Hybrid CX Insight Analyst
2 days ago
Greater London, United Kingdom Harrods Careers Full timeA leading luxury department store in Greater London is seeking a Customer Experience Insight Analyst for a 12-month fixed-term contract. You will design and deliver reports, conduct analyses, and monitor customer satisfaction metrics. A strong analytical mindset, exceptional communication, and organizational skills are essential. In return, enjoy a...
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Customer Insight Analyst
4 days ago
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Customer Insight Analyst
2 days ago
London, United Kingdom Harnham Full time**CUSTOMER INSIGHT ANALYST UP TO £40,000 REMOTE OR LONDON BASED SUSTAINABILITY** **Overview** Harnham is working with a Start-up Sustainable ecommerce brand on a Customer Insight Analyst role. At the minute the position is remote with the option to work in co-study spaces. **The role** You will: - Use a variety of techniques to explore their data and...
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Senior Data Analyst — Customer Experience
6 days ago
Greater London, United Kingdom HIVED Full timeA leading tech-enabled parcel delivery firm in London is seeking a Data Analyst to utilize data for business outcomes. The role focuses on developing actionable metrics and insights while promoting data adoption within teams. Ideal candidates have over 5 years in analytics, proficiency in SQL, and experience with modern BI tools like Looker. This is an...
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Customer Insight Analyst
2 weeks ago
City Of London, England, United Kingdom Harnham Full timeCUSTOMER INSIGHT ANALYST£500 - £570 PER DAY INSIDE IR352 DAYS PER WEEK IN LONDON3 MONTH CONTRACTTHE COMPANY:Join a fast-paced business looking to grow out their data function.THE ROLE:As a Customer Insight Analyst, your responsibilities will include:Building and maintaining dashboards and reports focused on customer acquisition, retention, churn, and...
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Customer Experience Insight Analyst
10 hours ago
City Of London, United Kingdom Harrods Full timeAs a Customer Services Insight Analyst, you'll design and deliver regular and ad-hoc reports, conduct deep-dive analyses, and ensure data accuracy and integrity. You'll monitor and drive CSAT, NPS, and team performance, delivering actionable insights that support continuous improvement and enhance customer outcomes. Working closely with cross‑functional...
