Customer Insight Analyst

1 week ago


London, United Kingdom Harnham Full time

**CUSTOMER INSIGHT ANALYST
UP TO £50,000 + BENEFITS
LONDON**

**OVERVIEW**

You will work as a Customer Insight Analyst for a leading retailer to help internal clients explore new ways of communicating with their customers.

**THE ROLE**
- Supporting the Senior Loyalty and CRM Insights Manager in analysis, finding and recommending opportunities, and scoping requirements with other internal teams
- Work closely with the Data Science team to productionise your work
- Supporting campaign optimisation and build models
- Demonstrate a real understanding of how to translate business trends, challenges and opportunities into customer-centric solutions
- You will develop new ways of looking into their customers, their lifecycle, and how to measure success through KPIS

**THE EXPERIENCE**
- Python or R (Essential)
- SQL
- Experience of explaining insights
- Measuring the performance of customer communications across multiple delivery methods
- Knowledge of statistics, linear algebra, probability theory, regression models, predictive models, clustering and segmentation
- A passion for utilising data to drive behavioural change within a business

**THE BENEFITS**

The successful Customer Insight Analyst will receive up to £50,000 + benefits.

**HOW TO APPLY



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