Client Success Manager

1 day ago

Crown East, United Kingdom SureCare Community Services Ltd Full time

Location: Worcester Salary: £40,000 – £45,000 per annum + bonuses (£2,000 – £3,000) Hours: 08:00 – 17:00, Monday to Friday (with up to 1 hour for breaks) About The Client Our wonderful client is a fast-growing, family‑run business supplying premium hospitality machines, taps and dispensers to offices and workplaces across the UK. They pride themselves on professionalism, rapid response, and friendly customer service values that have earned them an excellent reputation in the industry. As they continue to grow, they are establishing a dedicated Client Care Department and are looking for an experienced, people‑focused Client Success Manager to lead it. The Role As Client Success Manager, you’ll lead a small client care team to deliver exceptional customer service, acting as the key link between clients and internal departments. You’ll inspire your team, drive service excellence, and ensure every client interaction reflects a commitment to quality and care. Key Responsibilities Lead, coach, and develop the client care team to achieve high performance Manage client relationships, handle escalations, and resolve issues efficiently Oversee day‑to‑day client service operations and process improvements Monitor response times, satisfaction, and retention rates Collaborate with Sales, Marketing, Scheduling, and Operations teams Provide data‑driven insights and reports to management Support onboarding for new customers and maintain excellent communication throughout What We’re Looking For 5+ years experience in client service, account management, or customer success 3+ years experience in a leadership or management role Strong communication, problem‑solving, and team leadership skills Highly organised with excellent attention to detail Positive, proactive attitude and commercial awareness Proficiency in CRM systems and Microsoft Office Able to manage multiple priorities in a fast‑paced environment What’s in it for you? Up to £45k base salary + annual bonus Free onsite parking in a pleasant countryside location Modern, air‑conditioned offices Excellent tea and coffee Weekly free company lunches and breakfasts Supportive, family‑run culture with real opportunities to grow Apply Now If you’re passionate about leading a team that puts clients first and want to make a real impact in a growing business, we’d love to hear from you. #J-18808-Ljbffr

  • Client Success Manager

    5 days ago

    Crown East, United Kingdom Glue Resourcing Full time

    Client Success Manager Location: Worcester Salary: £40,000 – £45,000 per annum + bonuses (£2,000–£3,000) Hours: 08:00–17:00, Monday to Friday (with up to 1 hour for breaks) About the Client: Our wonderful client is a fast-growing, family-run business supplying premium hospitality machines, taps and dispensers to offices and workplaces across the...

  • Life Coach

    2 weeks ago

    East London, United Kingdom Success Insider Full time

    We're looking for a positive, driven and passionate life coach to join our personal development company, **Success Insider.** We're one of UK's leading personal growth educational platforms and we help people to master their mindset and unlock their full potential. Our company **Success Insider** has grown tremendously so far: organically reaching over 40...

  • Work From Home Consultant

    4 weeks ago

    East London, United Kingdom Let's Create SUCCESS Full time

    Company Description Let's Create SUCCESS empowers motivated professionals to achieve time and financial independence while working remotely. We offer a proven solution for those looking to leverage a powerful online business model, step into leadership and personal growth, and break free from the 9-5 grind. Join us for a transformation toward a life you...

  • Customer Success Director

    5 days ago

    East Midlands, United Kingdom Nurtur Ltd. Full time

    Nurtur Ltd is a leader in MarTech and PropTech solutions, delivering SaaS products and digital marketing services that help businesses grow through smarter customer engagement and data-driven marketing strategies. Our platform enables clients to connect with their audiences through CRM, automated campaigns, lead generation, reputation management, and...

  • Customer Success Manager

    1 day ago

    East Midlands, United Kingdom Vapta Systems Full time

    Vapta Systems is one of the UK’s fastest‑growing workshop and fleet management software providers. Our technology is transforming workshops, fleets, and commercial operators across the UK — making their businesses more efficient, compliant, and connected. Due to tremendous growth, we are now expanding our team again, seeking a Customer Success Manager...

  • PPC Lead

    2 weeks ago

    East Midlands, United Kingdom Flowers Associates Careers Full time

    Senior PPC Specialist & Delivery Lead Permanent Full Time / Hybrid (2 Days office / 3 days home) Are you an experienced PPC expert ready to take the next step in your career? A specialist Google Ads agency helping charities, nonprofits, and eCommerce brands achieve outstanding results through paid search are seeking an experienced specialist to oversee a...

  • Client Relationship Manager

    5 days ago

    South East, England, United Kingdom identifi Global Resources Full time £50,000 - £75,000 per year

    Client Relationship ManagerLocation:Hybrid – South EastSalary:£50,000 basic + bonus + car allowanceAbout company:We are looking for a Client Relationship Manager for a leading renewable energy provider specialising in solar PV, battery storage, and sustainable energy solutions for residential and commercial clients.The company is committed to driving the...

  • Customer Success Manager

    19 hours ago

    Brighton, East Sussex, United Kingdom Bikebook Full time

    As our Customer Success Manager, you'll be the bridge between our customers, our sales team, and our founders. You'll help onboard new businesses onto the platform, train their teams, and make sure they're getting real value from every feature. You'll also play a key role in collecting feedback, spotting opportunities to improve the customer journey, and...

  • Customer Success Manager

    21 hours ago

    Hove, East Sussex, United Kingdom Bikebook Full time

    As our Customer Success Manager, you’ll be the bridge between our customers, our sales team, and our founders. You’ll help onboard new businesses onto the platform, train their teams, and make sure they’re getting real value from every feature. You’ll also play a key role in collecting feedback, spotting opportunities to improve the customer journey,...

  • Project Manager – Client facing 60K

    2 weeks ago

    East Midlands, United Kingdom Ascent People Ltd Full time

    Project Manager – Client facing 60KLocation:East MidlandsIndustry:ITSalary:£50000 - £60000 per annum + 25 days holidayPosted:26/09/2024DescriptionProject Manager, Project Leader, Prince II, PMP, Client facing, Governance, Policies & Procedures, Agile/Waterfall, Software Delivery/Implementation, Enterprise Software, ERP, External Client Projects – 60K...