Senior Account Management Team Lead

Senior Account Management Team Lead Join to apply for the Senior Account Management Team Lead role at Zinc As a Senior Account Management Team Lead, you will coach, inspire and elevate a pod of Senior Account Managers and a Key Account Manager to deliver exceptional client outcomes and strong commercial performance. This is a pivotal role in how we scale our Account Management function, combining strategic leadership, commercial acumen and people development to drive retention, growth and advocacy across our most valuable customers. If you are a coach at heart, commercially sharp, and thrive in a fast‑scaling SaaS environment, this is your opportunity to lead with impact, empathy and ownership. Key Responsibilities Lead and coach a pod of Senior Account Managers and a Key Account Manager (up to five in total). Drive commercial performance, ensuring your team meets and exceeds targets for renewal, retention and expansion. Coach for growth, helping team members develop commercial confidence, strategic thinking and account planning skills. Guide strategic delivery across Gold, Protect and Crme accounts, ensuring long‑term customer value and advocacy. Champion customer voices by surfacing feedback and collaborating cross‑functionally to improve product and service. Embed best practice in forecasting, account mapping and risk management to ensure consistent execution and insight‑led decisions. Report and forecast accurately, providing data‑driven insights and recommendations to the AM leadership team. Required Skills, Knowledge and Expertise Proven people leadership experience, ideally managing Account Managers or similar commercial teams. Strong commercial acumen, with confidence in interpreting pipelines, identifying upsell opportunities and forecasting revenue. Experience managing large or strategic B2B SaaS accounts with complex stakeholder groups. Skilled coach and communicator, able to balance empathy with accountability. Comfortable working in a high‑growth, evolving environment where structure and agility coexist. Competence with CRM systems (for example, HubSpot) and strong analytical and presentation skills. Experience in HRTech, RecTech or related SaaS industries. Familiarity with customer health and success metrics. A track record of developing high‑performing teams or introducing scalable playbooks. A natural coach, passionate about unlocking others potential. Commercially curious, always seeking smarter ways to deliver customer value and revenue impact. Empathetic and accountable, balancing care for people with clarity on performance. Collaborative and pragmatic, with a bias for action and results. Future‑focused, eager to shape how Zinc’s Account Management function scales. Benefits 24 days holiday + Bank Holidays + your birthday off. £1200 annual benefits allowance (from month 2). Early finish Fridays (16:00). Yearly company retreat abroad. 30 days to work from anywhere. Enhanced Maternity, Paternity, and Adoption Leave (2 months full pay, then statutory). Statutory pension with NEST (3% employer, 5% employee). Zinc shares, issued through the EMI Scheme. Unlimited access to MoreHappi coaching. Company socials, quarterly team socials; free Monday lunches. Nursery workplace benefit scheme (Yellownest). Option to lease an electric car through Electric Car Scheme. Celebrated Zinc anniversaries. About Zinc Zinc builds automated reference and background checking tools designed to improve candidate experience and set new industry standards. Founded in 2017 by a team with extensive HRTech experience, Zinc is an early‑stage startup rapidly growing as it redefines efficiency, transparency, and fairness in background checks. We're a culture first company. While we host social events, lunches and meetups, our core culture drives employees to embrace innovation, share successes and feel motivated about the company's future. We recently redefined our company values: Pragmatic, Integrity, Empathy, Collaborate, Empowered, Speed. Seniority Level Mid‑Senior level Employment Type Contract Job Function Information Technology Industries Marketing Services #J-18808-Ljbffr