Senior Account Manager

Job Title:
Senior Account Manager (Agency)

Salary:
DOE

Level:
Senior

Hours:
Full time (09:30-17:30 Monday-Friday with an early finish Friday)

Location:
North London (office-based role)

About Connect

Where the culture is contagious, the energy is infectious & the campaigns go viral

Connect Management is a leading social-first creator agency representing over 150+ talents. We've built best-in-class experiences for our clients and are leading a new generation of industry disruptors.

At Connect, we create game-changing social strategies and attention-grabbing content. We build strategic connections between the world's biggest brands and the world's most relevant social-first talent.

With our speed, scale, and expertise, we're the all-in-one agency that delivers results. If you're passionate about shaping the future of digital talent and brand partnerships, we want to hear from you

Senior Account Manager

As a Senior Account Manager, you'll be the go-to contact for your clients - ensuring campaigns run seamlessly, deliver measurable results, and exceed expectations. You'll mentor junior team members, collaborate with internal departments, and work closely with the Account Director to deliver best-in-class influencer marketing campaigns.

Key Responsibilities

Client Partnership & Strategy:

• Build trusted, long-term client relationships as their influencer marketing expert.
• Translate client goals into actionable, insight-led campaign strategies.
• Identify new opportunities for growth, innovation, and measurable impact.
• Partner with the Account Director to shape and execute client roadmaps.

Campaign Management & Delivery

• Lead the full campaign lifecycle - from briefing and influencer selection to reporting and analysis.
• Deliver campaigns on time, on budget, and to the highest creative standards.
• Collaborate cross-functionally (Creative, Strategy, Talent, Operations, Finance) to ensure flawless delivery.

Client Servicing & Communication

• Lead confident, proactive client communications and performance updates.
• Present insights and recommendations with clarity and conviction.
• Deliver weekly "account MOTs" to the Account Director, highlighting wins and risks.

Reporting, Insights & Proposals

• Lead reporting and extract meaningful insights that drive future success.
• Run internal wash-ups to identify learnings and optimise delivery.
• Contribute to creative, data-informed proposals and pitch decks.

Team Leadership & Development

• Guide and mentor Account Executives and Managers, fostering confidence and capability.
• Provide constructive feedback and uphold excellence across client deliverables.
• Encourage collaboration, curiosity, and knowledge sharing within the team.

Account Growth & Performance

• Achieve account growth KPIs and maintain high client satisfaction.
• Proactively identify opportunities to expand client partnerships.

What You Bring

• 3-6 years of experience in influencer, social, or creative account management.
• Deep understanding of the creator economy and creator partnerships.
• Excellent communicator, presenter, and relationship-builder.
• Commercial awareness with confidence managing budgets and growth targets.

What Success Looks Like

• Clients view you as an indispensable strategic partner.
• Campaigns consistently exceed performance goals.
• Your team feels supported, motivated, and aligned.

What you can expect

You'll be working at our young, vibrant, and energetic office, where there's always a great atmosphere and a social vibe. Our office hours are 9:30 to 5:30, and we're in the office five days a week, so you'll quickly become an integral part of the team and dive right in from day one.

Don't just take our word for it, see the culture for yourself:

• Competitive salary based on your level experience and structured pay bands
• Private health insurance to keep you feeling your best — because your wellbeing matters
• Office Gym Facilities to keep you fit
• Team and individual incentives to keep you motivated
• In-house high-performance coaching to help you level up
• Mental health support because your well-being matters to us
• 24 days annual leave + bank holidays (plus a well-deserved Christmas break)
• Extra holiday day for every year you're with us
• Chance to win a holiday every month – because who doesn't love a getaway?
• Summer & winter team socials for those unforgettable moments
• Early finish & dress-down Fridays – just because it's Friday
• Free office snacks and drinks to keep you fueled

Our Commitment

At Connect Management, we are committed to fostering an inclusive, diverse, and equitable environment where our employees and talent can thrive authentically. We believe that diversity is not just a value but a driving force - fueling bold ideas, pushing creative boundaries, and setting new standards of excellence in the influencer marketing industry. We ensure that all individuals are treated with dignity and respect, regardless of age, disability, gender identity, race, religion, or sexual orientation. Our policies are designed to prevent discrimination, promote equal access to opportunities, and cultivate a culture where everyone feels valued and empowered. While we take pride in our progress, we recognise that there is always more to do. We are committed to continuous improvement, whether through reviewing our policies, challenging biases, educating internally or externally, and advocating for change to build a more inclusive industry for all.