Business Support Administrator

Business Support Administrator Join to apply for the Business Support Administrator role at Work In Progress HR. NFU Mutual Central Lancashire Agency is recruiting for an experienced Administrator to join its growing team. This role will support the Agency's delivery of excellent customer service by providing administrative duties that enable smooth running of the business. You do not need prior insurance experience as we will provide you with comprehensive training on all insurance products and any product licences needed for your role. What is more important to us is that you have the skills and attitude to provide outstanding admin support and service to our team. Key Responsibilities Ensure the efficient and professional delivery of the renewal despatch for the Agency Organise the accounts system including customer payments, credit management and debt collection Answer incoming telephone calls, greet visitors in the office and contact our customers to support the team Efficiently manage email inboxes and post Effective management of stock, literature and business stationery Perform various administrative tasks, including maintaining and organising insurance policies, client records, and other essential documents Work across the administration team, providing cover for absences and busy periods Perform administrative tasks to support the sales and claims team, including calling customers to chase information and documentation Be comfortable with deadlines and be flexible in a rapidly changing environment Qualifications Proven experience in an administration or customer service environment Excellent organisation, customer service and communication skills Attention to detail and accuracy Proactive and able to work under pressure to deliver results and meet deadlines The ability to maintain a high level of confidentiality A high degree of personal initiative, responsibility and commitment GSCEs, including Maths and English at minimum grade C/equivalent and a working knowledge of MS Office systems Experience working in a regulated environment is desirable Benefits 33 days leave per year (25 days annual leave plus bank holidays) A comprehensive induction (on average around 3 months of e-learning and support to gain your first product licences, with further training ongoing as you grow in the role) Professional and supportive work environment Free parking Pension scheme and life insurance Employee Assistance Scheme, shopping discounts No requirements to work weekends, evenings or bank holidays As a local agency of NFU Mutual we deliver a first-class service, selling the product range across our region, to existing and new customers, who are at the core of everything we do. NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UKs largest rural insurer, with an agency network of over 250 local offices. Hours: 35 hours per week (our full time hours are Monday - Friday 9:00-17:00 with a one hour lunch break). This role is 100% office based, to ensure a quality service provision and a supported and connected team. Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. REF-225 085 #J-18808-Ljbffr