Account Manager

19 hours ago

Poole, United Kingdom LJ Recruitment Full time

An established UK B2B supplier of workplace products is seeking a motivated and commercially minded Account Manager to join a newly created Account Management Team in Poole. The role will primarily focus on one of the company's key brands, a trusted supplier of disposable and reusable gloves, which has supported over 100,000 customers since its launch. This role is fully office-based and is designed for a proactive professional who can strengthen existing relationships, re-engage former clients, and drive long-term sales growth. The successful candidate will be part of a two-person team responsible for shaping the company's account management strategy and delivering measurable results. Responsibilities Build and maintain strong relationships with B2B customers to encourage repeat business Increase customer retention and reorder frequency Reconnect with previously inactive clients to restore ongoing engagement Explore opportunities within existing customer segments to drive additional revenue Support the development of new accounts, fostering loyalty and long-term partnerships Research potential customers that match high-value profiles Manage a portfolio of accounts through regular phone and email communications Identify at-risk or dormant accounts and implement strategies to re-engage them Guide new customers through onboarding to ensure a positive experience and repeat orders Maintain rapport with key decision-makers and procurement contacts Use CRM systems and reporting tools to track customer activity and plan follow-ups Collaborate with colleagues to share insights, identify opportunities, and optimise conversion rates Contribute to a culture of accountability, responsiveness, and commercial awareness Candidate Profile 3-5 years' experience in account management, preferably within a B2B environment Demonstrated ability to retain and grow customer accounts Commercially astute, able to identify key customer value drivers Comfortable using CRM tools and managing structured customer data Confident communicator with strong phone and interpersonal skills Skilled at building rapport and maintaining credibility with senior stakeholders Proven track record of meeting or exceeding individual and team KPIs Enjoys a proactive sales environment and can balance persistence with tact Strong negotiation, multitasking, and organisational skills Resilient, positive, and focused on delivering long-term growth across a diverse customer base Additional Information Hours : Monday-Friday, 9am-5pm Salary : £30-35k, dependent on experience, with OTE up to £50k Fully office-based Join a respected UK B2B supplier of workplace products #J-18808-Ljbffr

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