Regional Team Manager

Regional Team Manager Join to apply for the Regional Team Manager role at Lanes Group At Lanes Group nothing is more important than the health, safety and well-being of our people and our customers. It’s a major reason we are the UK’s largest independent specialist infrastructure delivery partner of choice with a turnover in excess of £530 million (EBITDA £45 m), over 4,000 people and a countrywide network of operational locations. Our services cover the majority of the FTSE 100 & 250 respectfully. Strong leadership is at our heart, supporting our people to ensure they are engaged, rewarded and recognised while delivering absolute operational excellence. We operate 24/7 and as such you are required to work flexible hours, weekends and participate in an on‑call rota. Full training, PPE, use of company equipment will be provided so all staff have the right tools, competency and confidence to undertake the work to Lanes’ high standard of operation. Planning is integral to the business, driving the smooth completion of work in the field and consistently providing excellent customer service, collaboration, accountability, leadership and a multiskilled workforce. As a regional team manager effective use of leadership skills is essential in ensuring the activities undertaken reflect positively on Lanes Group and our client, Thames Water. You will lead a team of around 15 Regional Coordinators and Reactive Schedulers. Job Details Position: Regional Team Manager Location: Customer Solution Centre, Slough, Berkshire Job Type: Permanent, full‑time Hours: Monday to Friday, 37.5 hours; working 1 in 6 weekends with Monday and Tuesday off in lieu Salary: Depending upon experience Benefits: 24 days holiday (plus bank holidays), health cash plan, onsite parking, onsite restaurant, auto‑enrolment pension scheme, friendly working environment Interview date: Tuesday 16th December 2025 STRICTLY NO AGENCIES PLEASE About The Role Train and support the professional development across the team and encourage strong team ethos and morale with an open communication culture. Build a high‑performing team through recruitment, development and engagement with the ultimate goal to develop a more capable team with lower employee turnover. Managing the day‑to‑day performance of the regional team to ensure that work is optimally planned and scheduled in accordance with the prioritisation of work types and the current customer promise. Support team members in resolving customer issues and minimising customer impact of operational challenges. Collaborate with colleagues across the wider CSC team and other Waste Network Service’s stakeholders (Field Teams, Operations Contact Centre, Thames Water Office Technical Specialists, Thames Water Regional Planning Managers, etc.). Manage the performance of team members through huddles, 1‑2‑1s, provide feedback and coaching. Produce individual development plans and actively promote team development through pathways. Champion the use of available technology, provide system expertise and ensure compliance with the use of technology across planning and scheduling. Gather, analyse and provision reports in alignment with policy and management requirements, ensuring mitigating actions required to close gaps to KPI’s are identified. Drive the strategic direction of the team and support senior management with continuous improvement initiatives. Provide support across the wider team when other regional team managers are out of the business. Be aware of all Lanes Group policies and your responsibilities towards them. Undertake any other reasonable duties, activities or projects as requested by management. About You The ideal candidate will be hard‑working and respectful and comply with health and safety standards. Effective organisation and the ability to multitask and prioritise your workload is important. Having strong interpersonal, relationship‑building, networking skills and communication is crucial to the role as is having professional phone etiquette to engage with all stakeholders. Being proficient in Microsoft Office Suite is imperative. Adaptability is key. Team management and leadership experience is beneficial to the role as is strategic thinking and analytics. EEO Statement & Commitment to Inclusion At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from under‑represented groups. Join us in our commitment to creating a more inclusive and diverse world. Lanes Group are a signatory of the 'Charter for Employer Positive About Mental Health' run by Mindful Employer. Please note: We do reserve the right to close this advertisement early if we receive a sufficient number of suitable applications. #J-18808-Ljbffr