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Technical Support Officer
2 weeks ago
Technical Support Officer
Active Travel England
Apply before 11:55 pm on Wednesday 10th December 2025
📍 Location: York (Hybrid)
💷 Salary: £35,663 - A Civil Service Pension with an employer contribution of 28.97%
🕒 Contract Type: Permanent – Flexible working, Full-time, Job share, Part-time
ATE is leading delivery of the Government’s ambition for half of all journeys in towns and cities to be walked, wheeled or cycled by 2030. This is an exciting opportunity to contribute to a national agenda that supports health, decarbonisation, and economic growth.
As part of ATE’s Technical Support Team, you will provide vital administrative and technical support across Planning, the Inspectorate, and Regional Management. You will help ensure ATE’s public-facing services run efficiently by managing case information, maintaining core databases, monitoring progress, and upholding strong record-keeping standards.
We are seeking a proactive, detail-oriented individual with excellent digital and organisational skills, who enjoys working with data and systems to deliver results.
Top Responsibilities
* Supporting and maintaining the specialist administrative services, processes and systems that underpin the work of the Technical Support Team, ensuring they remain efficient and effective.
* Logging, processing and conducting the initial triage of planning applications and scheme requests received through the casework inboxes.
* Responding to information requests from the central correspondence team, including Ministerial correspondence, Freedom of Information (FoI) requests and media queries.
* Supporting the production of dashboards and performance reports by compiling and formatting relevant data.
Benefits
Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:
* Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
* 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
* 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
* Access to the staff discount portal.
* Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
* Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
* 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
* Flexible working options where we encourage a great work-life balance.
About you
To be successful in this role you will need to have the following experience:
* Experience working in a fast-paced administrative or back-office support environment, demonstrating strong organisational skills.
* Proven ability to monitor progress against milestones and adjust workloads and priorities effectively in response to competing demands.
* Experience of database management and maintaining records to high standards.
* Experience of using both verbal and written communications to deliver high-quality outcomes.
How to Apply
👉 Read the full job description and apply at CS Jobs using the link provided
This vacancy closes at 23:55 on Wednesday 10th December 2025
