Technical Support Consultant

**Job Title**: Technical Support Consultant (ideally Windows Server & Azure)

**Location**: We are flexible about working arrangements, including remote working, and this role could be fully remote (UK-based), or aligned to our York office. If working remotely, occasional travel to participate in team meetings will be required. Our head office is in York, and our Customer Success team has a London base at Victoria. The York office is on the East campus of the University of York, commutable by rail and bus, and with on-site parking.

**Salary**:£35,000 - £45,000 plus exciting & competitive benefits

**Job Type**:Full Time, Permanent

Hublsoft is an exciting technology start-up based in York developing a game changing software product. Our mission is to build intimacy between decision makers and data; creating an experience that simplifies the modern complex data landscape, translating it into a language business users understand and can interact with to drive better decisions.

**About the role**:
This role is part of our customer facing team, a strong team of experienced professionals and engineers, developing and growing our new product. The product uses the latest technologies to deliver a world-class end-user experience.

Join Hublsoft and we';ll empower you to grow and deliver great things. We';re interested and care about your health and wellbeing, and with a deliberate emphasis on keeping you energised and connected; we';re a thriving team of highly motivated people. We pay attention to the detail and the individual, and we';re proud to have developed a team who know we care, who trust our judgement, and really do strive for growth and excellence in everything that they do.

**Key duties**:

- Working closely with our internal customer success and engineering teams to investigate and resolve issues
- Collaborating with customers and partners (and our own engineering team) to configure and support their own Hublsoft hosting environments
- Internal IT support (general support including laptops, servers, Azure, etc)

**About you**:
Key Skills & Experience
- Ability to understand how the Hublsoft platform works from an architectural and user perspective
- Strong technical acumen and diagnostic skills
- Confidence and ability to independently resolve complex technical issues
- Strong communication skills to both technical and non-technical audiences
- Experience supporting Windows Server
- Microsoft SQL Server, including basic knowledge of query language (TSQL) and administration
- Microsoft Azure administration (we';ll support your continued learning here if you';re not yet an expert)
- Substantial experience in a similar role, confident liaising with technical and engineering teams to navigate issues through to resolution

Competencies & Behaviours
- Ownership - delivering against your commitments.
- Creating, leading, driving & delivering your plan, with ownership & accountability. Operating with tenacity, never giving up, finding ways through.
- Collaboration - team player, with energy, motivation and drive.
- Creating a sense of urgency & motivation within the team, by sharing and communicating your plan; seeking help and providing guidance; mentoring and coaching people to achieve growth & outcomes.
- Knowledge - deep understanding of our business & products.
- Demonstrating your knowledge & understanding of the company business processes, our products, and the super-strengths within your area. Able to identify personal knowledge gaps and learning and development paths for growth.
- Customer curiosity - focus on and seeking to understand internal and external customer experiences.

**Benefits**

We offer a range of employee perks and benefits to make sure our team stays active, healthy, and financially supported which include but are not restricted to:

- Flexible working
- Cycle to work scheme
- Internal wellbeing programme
- Private medical insurance with Vitality Health
- Critical illness cover
- Death in service
- Financial information and advisory services