Technical Support Analyst

Technical Support Analyst - near York, North Yorkshire A leading Microsoft Partner near York is seeking Support Analysts to join their rapidly growing team. On offer is outstanding career progression along with a huge commitment to training that includes fully funded MS certifications, such as Azure. There is a hybrid working structure only requiring 2/3 days a week in the office. **Required Skills**: - Broad and up to date technical knowledge of key vendor products (Microsoft, VMWare, VEEAM, Sophos etc) - Ability to prioritise work, with minimum supervision and use initiative to ensure that deadlines are met - Ability to work on your own and as part of a team - Professional telephone manner - Strong attention to detail in logging/updating support tickets and technical documentation - Excellent customer service skills & problem-solving skills - Ability to work under pressure - Must have a "can do" attitude at all times **Technical Skills in use**: - Microsoft - Windows Desktop OS - Exchange - Windows Server - Active Directory/Group Policy - SQL Server - SCCM - Office 365 Suite - Intune - Azure - SharePoint - VMWare - Citrix VDI and Xen App - Experience of configuring new hardware and software - Software and Operating Systems: implementation, patching, configuration changes, fault finding. - Infrastructure Security **Key Responsibilities**: - Provision of technical support to all internal end-users and external customers during agreed working hours on a rota basis with current Service Desk operations between 07:00-18:00 Monday-Friday, with some flexibility on shift hours as and when required. - Develop, present and implement proposals to improve IT systems and infrastructure. - Adhere to change management processes. - Maintain high levels of incident ownership through the incident lifecycle to a satisfactory customer resolution. - Occasionally performing onsite low-level consultancy customer work as and when required. - Completing administrative tasks, acknowledging events, checking security logs, logging and progressing change requests and internal change processes. - Adhere to asset and access management policies and procedures. In order to be considered, please send your CV ASAP stating current package and availability details. A full spec is available. Cloud / Infrastructure Support Analyst - near York, North Yorkshire A leading Microsoft Partner near York, North Yorkshire, is seeking CLOUD or INFRASTRUCTURE Support Analysts to join their rapidly growing team. On offer is outstanding career progression along with a huge commitment to training that includes fully funded MS certifications, such as Azure. There is a hybrid working structure only requiring 2/3 days a week in the office. **Required Skills**: - Broad and up to date technical knowledge of key vendor products (Microsoft, VMWare, VEEAM, Sophos etc) - Ability to prioritise work, with minimum supervision and use initiative to ensure that deadlines are met - Ability to work on your own and as part of a team - Professional telephone manner - Strong attention to detail in logging/updating support tickets and technical documentation - Excellent verbal and written communication skills - Excellent customer service skills & problem-solving skills - Assertive, confident, positive and professional manner - High degree of multi-tasking - Flexible and adaptable as the business demands - Ability to work under pressure - Must have a "can do" attitude at all times Technical Skills in use.... - Microsoft - Windows Desktop OS - Exchange - Windows Server - Active Directory/Group Policy - SQL Server - SCCM - Office 365 Suite - Intune - Azure - SharePoint - VMWare - Citrix VDI and Xen App - Veeam Backup Enterprise Suite - WatchGuard Firewall - Experience of configuring new hardware and software - Software and Operating Systems: implementation, patching, configuration changes, fault finding. - Anti-malware strategies (Sophos/Symantec/McAfee/Trend/Mimecast) - Infrastructure Security - Networking (VLAN/DNS/DHCP/VPN/firewall configuration/routing/server builds/subnets/switch configuration) - Cloud Technologies (Azure/Amazon Workspaces/IBM BlueMix/vCloud Air) Page Key Responsibilities - Provision of technical support to all internal end-users and external customers during agreed working hours on a rota basis with current Service Desk operations between 07:00-18:00 Monday-Friday, with some flexibility on shift hours as and when required. - Provide Licensing and Cloud Provisioning support to internal staff and customer based on query requirements - Participate in an out of hours on call rota. - Accurately log all incidents and requests onto the Service Desk ITSM tool from both internal end-users and external customers. - Develop, present and implement proposals to improve IT systems and infrastructure. - Adhere to change management processes. - Provide internal end-user support and training for business systems. - Maintain high levels of incident ownership through the incident lifecycle to a satisfactory customer resolution. - Understand and adhere to the technical escalations’ procedure. - Occasionally performing onsite low-level consultancy customer work as and when required. - Understand, adhere to and promote IT security best practises. - Completing administrative tasks, acknowledging events, checking security logs, logging and progressing change requests and internal change processes. - Occasional infrastructure support and patching outside of core business hours. - Ongoing documentation of network, infrastructure and related processes. - To always be willing to carry out any other reasonable request. - Adhere to asset and access management policies and procedures. To Apply In order to be considered, please send your CV ASAP stating current package and availability details. A full spec is available.