Account Administrator

Exciting Opportunity at HSL: We’re Looking for an Account Coordinator to Join Our Dynamic Team Role information Location: WarringtonContract Type: Full-Time, PermanentHours: 40 hrs Monday - FridaySalary: £25,396.80 - £27,500 per annum (DOE and Qualifications) What We’re Looking For: We are seeking an enthusiastic, forward-thinking individual with: A Passion for People: You’ll be approachable, friendly, and always ready to support both clients and internal teams with any queries or needs. Building strong relationships and offering excellent customer service will be at the heart of everything you do. Exceptional Organisational Skills: You have a great attention to detail and the ability to stay organized even when juggling multiple tasks and deadlines. You’ll manage projects efficiently, keeping everything on track while looking for new ways to streamline processes and improve efficiency for the team. Strong Team Spirit: As part of the team, you’ll be an essential piece of the puzzle. You’ll work collaboratively with account managers, creative teams, and other departments, ensuring everything runs smoothly. Your teamwork and communication skills will help us deliver the best results for clients while ensuring internal processes are seamless. Proven Ability to Adapt Quickly: You thrive in dynamic environments and can easily take on new responsibilities. Whether you’re coordinating a new project, managing client expectations, or stepping in to resolve an issue, you’re quick to adapt and tackle new challenges head‑on. Tech‑Savvy Mindset: Comfortable with tools like Excel, Outlook, and project management software, you’ll use your technical skills to stay organised and help the team stay on track. You’ll also be keen to learn new systems to continuously improve your workflow and team collaboration. Proactive Problem‑Solving: You’re always thinking ahead and finding solutions before challenges arise. Your proactive approach will help keep projects on schedule and ensure client satisfaction. When an issue comes up, you’re quick to find practical solutions and keep everyone on track. Key Responsibilities: Create and maintain contract files, ensuring all relevant information is included and orders are entered into the contract register. Generate contract correspondence and create service directors to manage the service programme. Perform invoicing on Sage, ensuring entries are accurately recorded in the contract register against the relevant order. Update contract registers with completed works from Parts Usage for work in progress by the end of each Tuesday. Provide updates to programmes and offer support to the Account Manager on operational tasks. Act as a liaison between departments to meet the needs of engineers and clients. Handle incoming calls and enquiries from customers and engineers, responding promptly and efficiently. Raise calls to engineers for additional work requirements as needed. Provide general administrative support, assisting managers with account‑related tasks. Maintain the quality management system and provide necessary information to the central services team. Log and manage customer, site, and supplier enquiries/complaints, ensuring they are assigned to the right person for resolution. Ensure a safe working environment, maintain office supplies, and use equipment efficiently while considering environmental impact. About Us HSL Compliance is a leading risk and compliance specialist, helping businesses meet health, safety, and environmental regulations. We offer expert services in water safety, hazardous materials, fire safety, and more, ensuring compliance and protecting people. As an Account Coordinator at HSL, you will be integral to our operations, supporting service delivery while ensuring customer satisfaction and internal efficiency. We’re a people‑focused company that offers career development opportunities and fosters a dynamic, supportive work environment. In this role, you’ll collaborate with both colleagues and customers to ensure processes align with their needs. As part of the Operations team, you’ll help foster a workplace culture of teamwork, growth, and support—contributing to a positive and efficient working environment for all. Financial Rewards & Benefits HSL is an Equal Opportunities and Disability Confident employer and welcomes applications from all sectors of the community. Pension scheme Annual leave entitlement: 25 days per annum + Bank Holidays Company Sick Pay Scheme Kin Hub – Our Employee Assistance Programme, which provides support in various aspects of life, including mental health, financial assistance, and neurodiversity. Reward Gateway – Exclusive discounts at 100s of retailers Free eye test every 2 years Free on‑site parking How To Apply Apply online At HSL, we are committed to safeguarding the well‑being of our employees, clients, and customers. All offers of employment are subject to satisfactory references and pre‑employment checks, in line with our safer recruitment practices and relevant guidelines. #J-18808-Ljbffr