Administrative Support Officer

Main area Administrative Support Officer Grade Band 2 Contract 11 months (Fixed term contact end date - 1st September 2026) Hours Part time - 22.5 hours per week (worked over 3 days) Job ref 373-NBH0837Employer Cheshire and Wirral Partnership NHS FoundationTrust Employer type NHS Site Fountains Health Centre Town Chester Salary £24,465 per annum pro rata Salary period Yearly Closing 16/12/2025 23:59 Interview date 05/01/2026Administrative Support OfficerBand 2Job overviewChester Central Care Community Team are looking for an Administrative Support Officer to join the team covering a maternity post. We are a hardworking but happy professional team providing care and support to patients across the Western Cheshire footprint. as part of the team you will undertake a range of clerical tasks, including processing of referrals, scanning/photocopying and uploading documents to electronic records, answering telephone calls and forwarding/redirecting calls, arranging meetings and taking meeting notes.Within this role you will have contact with patients, carers, families, and other health professionals. The successful candidate will have excellent communication and organisational skills, a flexible ‘can do’ approach, and a professional, friendly and welcoming manner.This vacancy is 22.5 hours worked over 3 days. This is a fixed term contract ending September 2026.The Trust currently supports the RealLivingWage(RLW) hourly rate as set by the LivingWage Federation and will apply a pay supplement if the national A4C hourly rate falls below th is.Shortlisting for this vacancy is due to be completed on 19/12/2025 and the proposed interview date is 05/01/2026.Main duties of the jobTo undertake a full range of administrative/reception responsibilities.Good communication skills are essential as the post holder will need to liaise directly with patients, carers, families and other professionals.A working knowledge of general procedures and Microsoft packages is required, but full training will be provided on CWP systems.Please download a copy of the job description for full details.Working for our organisationCheshire and Wirral Partnership (CWP) provides health and care services for a population of over one million people, including mental health, learning disability, community physical health and all-age disability care, as well as the provision of three GP surgeries in Cheshire.We employ around 4,500 staff across 73 sites and have services across Wirral and Cheshire, as well as Trafford, Warrington, Bolton, Halton, Liverpool and Stockport.Our aim is to help improve the lives of everyone in our communities, adopting a compassionate, person‑centred approach to everything we do. We are rated as Outstanding for Caring by the Care Quality Commission, with a Good rating overall.As a Disability Confident Employer, Rainbow Badge Scheme member, Veteran Aware organisation and proud holder of the Armed Forces Covenant Employer Recognition Scheme Gold Award, CWP is committed to making our recruitment practices as inclusive as possible and developing a culture that values differences, and welcome applications from people who have direct experience of accessing our services.All new starters will commence in post on one fixed start date each month, in line with our Prepare to Care (P2C) induction programme date. P2C offers up to 3 weeks training to support you to meet the induction / initial training requirements of the role.Whether you are just starting out in your career or looking to use your existing skills and experience in a new role, you’ll find something to suit you at CWP.Detailed job description and main responsibilitiesPlease download a copy of the job description (see ‘documents to download’ section below) for full details of the main responsibilities for this role.At CWP, our recruitment selection processes are based on both competence (see person specification for details) and values.CWP recruits people that can demonstrate the Trust’s Values in their everyday life and we use a values‑based approach in our interviews, which explores not only what you do but how and why you do it.Before applying, we encourage you to review the Trust’s Values and think about how these align with your own personal values. The supporting information section in your application should reflect your understanding of the Trust’s Values and associated behaviours and you should provide examples from your work experience and/or personal life which demonstrate these values through your behaviours.An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website. If you need any further guidance to help you complete your application, contact our recruitment team via email at: cwp.recruitment@nhs.net or by calling 01244 393100.If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.New entrants to the NHS will commence on the minimum of the scale stated above.Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.Good luck with your application. We hope to welcome you to Team CWP very soonPerson specificationQualificationsNVQ Level 2 Business and Administration or equivalent/or relevant administration experienceKnowledge and ExpertiseKnowledge and use of Microsoft OfficeKnowledge and understanding Data Protection ActExperienceTyping experienceExperience of dealing with the public on the telephone and face to faceEmployer certification / accreditation badgesName Mark Thompson Job title Team Manager Email address mark.thompson25@nhs.net Telephone number 07385 489 998Additional information: If you consider yourself Neurodivergent and need help to complete your application form, please contact cwp.recruitment@nhs.net or telephone 01244 393100 #J-18808-Ljbffr