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Patient Services Coordinator
2 weeks ago
We are looking for a kind, caring and fun individual to join #TeamCastle Patient Services Coordination Team. This Team are the voice and the face of the Practice and are hugely appreciated by the wider Practice Team. As a Patient Services Coordinator you will support patients to access the care they need, from the best person for their need, and at the right time. You will support patients in understanding the ever-developing health services that are available to them and provide kindness and understanding during their most challenging times. In return for your kindness and understanding shown towards our patients, Team Castle offers a supportive and fun work-place which is dedicated to encouraging you to develop skills in the areas you most enjoy. Responsibilities Signpost patients to the best service for their need. Book and manage appointments using the clinical system. Communicate with the wider Practice Team to enable smooth transitions of care. Reception Duties Greet patients warmly and create a welcoming atmosphere. Manage incoming calls and inquiries, providing accurate information and assistance. Schedule appointments and maintain the appointment calendar using our online triage system, Footfall. Verify patient information and ensure accurate record‑keeping using SystmOne (experience with this system is desirable). Administrative Support Assist with general administrative tasks to support the smooth operation of the practice. Collect and record patient information as required. Opportunities for Development Professional growth in areas such as prescription clerking, clinical coding, and phlebotomy (if you are interested). Training for roles such as Wellbeing Champion and Domestic Abuse Champion available for those who wish to take on these responsibilities. Qualifications Previous experience in a healthcare or administrative role is preferred but not required. Strong communication and interpersonal skills, with a focus on kindness and empathy. Excellent organisational abilities and attention to detail. Proficiency in using computer systems; experience with SystmOne is a plus. A genuine passion for patient care and a willingness to be a team player. Basic IT skills. Ability to communicate clearly and professionally both verbally and in writing. Caring and kind personality. Benefits Team Castle are committed to ensuring that everyone enjoys coming to work every day. We have regular social events throughout the year, which have included 'Pizza & Painting' evenings, a pub quiz, bowling, afternoon tea, board game night and much more #J-18808-Ljbffr
