Patient Services Coordinator
4 days ago
We are a busy city centre medical practice offering outstanding patient care, and we have an exciting opportunity for a proactive Patient Services Coordinator to join our hardworking reception team.
We have a large team of Patient Coordinators who work alongside our Communications Team, Prescription Team, Medical Secretaries and Clinicians to offer outstanding patient care. We are a dual-site practice, based between St Stephens Gate Medical Centre and Newmarket Road surgery, and provide care for around 19,000 patients.
The hours are allocated on a rota and you would usually have the same work pattern every week. The practice is open from 8:00am to 6:30pm.
The Patient Services Role includes:
- Answering telephone calls promptly and efficiently in our back reception area. Please note this is a call centre style environment.
- Relaying test results or clinical information to the patient under the direction of a clinician
- Dealing with patient enquiries, either face to face, on the telephone or via electronic/text messages
- Booking patient appointments, following our appointment system protocols
- Working on our front reception desk, dealing with face to face enquiries
We are looking for the following qualities in our new team member:
Essential
- GCSE Maths and English grade C or above (or equivalent)
- Confident IT user and able to quickly learn new computer systems
- Able to work calmly under pressure in a busy environment
Desirable
- Previous customer service experience
- SystmOne experience (but full training will be given)
- Efficient and accurate processing of information
- Problem solving and a proactive team ethos
Benefits include attractive city centre location and NHS pension. Unfortunately, parking on site is for GPs and patients only. We are ideally looking for a full time role at 37.5 hours per week.
**Job Types**: Full-time, Permanent
**Salary**: £11.13 per hour
**Benefits**:
- Company pension
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
-
Service Coordinator
2 weeks ago
Norwich, United Kingdom Optimum Patient Care Global Full timeDoes supporting world class research and improving lives of patients excite you? Our dynamic and internationally recognised research company Optimum Patient Care (OPC) is looking for a highly motivated **Service Coordinator** to join our Delivery Team normally based in Aylsham, Norfolk. Full training will be provided, and flexible working hours are...
-
Patient Services Coordinator
1 week ago
Norwich, United Kingdom St Stephens Gate Medical Partnership Full timeWe are a busy city centre medical practice offering outstanding patient care, and we are looking for a proactive Patient Services Coordinator to join our hardworking reception team. This role is for 24 - 32 hours. The hours are allocated on a rota and you would usually have the same work pattern every week. The practice is open from 8:00am to 6:30pm. The...
-
Patient Services Coordinator
2 weeks ago
Norwich NR TJ, United Kingdom St Stephens Gate Medical Partnership Full time £24,288 - £50,160 per yearJob descriptionWe are a busy city centre medical practice offering outstanding patient care, and we have an exciting opportunity for a proactive Patient Services Coordinator to join our hardworking Patient Services team.We consistently receive excellent patient feedback, and a large part of this can be attributed to our top quality service that our Patient...
-
Service Assistant
2 days ago
Norwich, United Kingdom Optimum Patient Care Global Ltd Full timeOptimum Patient Care is a not-for-profit, social enterprise, working to improve the diagnosis, treatment and management of chronic diseases. We work with primary care practitioners and specialists to produce high quality patient profiles that facilitate improvements care, especially for those with chronic respiratory conditions. A **Service Assistant** is...
-
Patient Services Administrator
1 week ago
Norwich, United Kingdom Drayton Medical Practice Full timeWe are looking for a full time receptionist to join our team of 14 friendly, conscientious and patient focused receptionists. Full time hours are normally worked over 4 days with one day off. We offer 5.6 weeks holiday plus bank holidays and the pay rate is £11 per hour. Staff car parking at each surgery. Working across 3 surgeries; Drayton, Horsford and...
-
Patient Services Administrator
4 days ago
Norwich, United Kingdom Drayton Medical Practice Full timeWe are looking for a full time receptionist to join our team of 17 friendly, conscientious and patient focused receptionists. Full time hours are normally worked over 4 days with one day off. We offer 5 weeks holiday plus bank holidays and the pay rate is £10 per hour. Staff car parking at each surgery. Working across 3 surgeries; Drayton, Horsford and St...
-
Servicing and Deployment Coordinator
1 week ago
Norwich, United Kingdom Gasway Services Ltd Full timeGasway are East Anglia’s premier heating experts delivering both reactive and planned solutions to our wide base of customers. We have a new opportunity to join our team as a Service & Deployment Coordinator. Are you passionate about delivering outstanding customer service and optimising resources? This full-time role offers the opportunity to work in a...
-
Volunteer Services
2 weeks ago
Norwich, United Kingdom Norfolk & Suffolk Foundation NHS Trust Full timeA regional healthcare organization seeks a proactive Volunteer Services Administrator to join their Patient Experience team. This role involves maintaining volunteer registers, supporting data collection, and coordinating meetings. Ideal candidates will have NVQ 3 in Business Administration and experience with administrative procedures in a fast-paced...
-
Administrator
7 hours ago
Norwich, United Kingdom Optimum Patient Care Full timeOur dynamic and internationally recognised research company, Optimum Patient Care (OPC) is looking for a highly motivated Business Administrator to join our small and friendly team near Aylsham. This role will provide administration support across the our OPC and OPRI businesses. **Primary responsibilities** - Provide an efficient and effective clerical...
-
Database Administrator
2 weeks ago
Norwich, United Kingdom Optimum Patient Care Full timeDoes supporting world-class research and improving lives of patients excite you? Optimum Patient Care (OPC) is looking for a highly motivated and proficient Database Administrator. You will be part of our Database Team, providing administration and support to an ever-growing estate of Databases, one of which is our OPC Research Database containing over 15...