Head of Desk

Head of Desk (FX Sales) Apply for the Head of Desk (FX Sales) role at IFX Payments, an award‑winning global provider of foreign exchange and payment solutions. Our mission is to become the number one service‑led alternative banking partner in EMEA for corporates and financial institutions. About IFX Payments We are a leading player in FX and payments, driven by a single principle: to win—properly. We aim to add value beyond transactional services through exceptional customer experience. Overview of the role The Head of Desk (Sales) will lead and manage a team of Business Development Executives focused on selling payments, FX and cross‑border services to corporates and financial institutions. The ideal candidate will have a proven track record in sales management, a deep understanding of the FX and payments market, and the ability to drive team performance to achieve ambitious sales objectives. Responsibilities Management Set the context for the team by defining measurable targets, KPIs and providing the support framework (tools, training, processes, structure). Provide clarity through regular forward guidance and feedback on performance via 1:1s and monthly reviews. Drive results by distributing workload, hiring, and escalating issues as required. Generate energy and engagement, reward high performance and promote a safe work environment. Actively support and encourage personal development and career growth for team members. Sales Strategy & Planning Develop and implement sales strategies tailored to the SME market in the UK. Conduct regular analysis of market trends, competitor activities and customer needs. Accurately forecast sales revenue and manage the pipeline to consistent target achievement. Customer Relationship Management & Sales Execution Acquire new SME clients by identifying opportunities and developing tailored propositions. Guide the team in adopting a consultative sales approach, helping SMEs understand FX and payments solutions. Sales Operations Ensure effective CRM usage to track leads and opportunities. Regularly report sales performance to senior management, providing insights and recommendations. Collaboration & Communication Work closely with marketing, product development and customer support to align sales efforts with company objectives. Keep the team informed of company updates, product developments and market changes. Compliance & Risk Management Ensure all sales activities comply with regulations and company policies in the financial services sector. Product Knowledge Maintain a deep understanding of FX and payment products—including features, benefits and differentiators. Ensure the sales team is well‑versed and able to address customer inquiries. Business Development Identify and pursue strategic partnerships that expand market reach. Explore new market opportunities within the UK to tap into additional customer segments. Budget Management Allocate resources effectively to maximize return on investment. Monitor and control sales‑related expenses to maintain profitability while growing. Innovation & Continuous Improvement Gather feedback from the sales team and clients to improve products, services and processes. Encourage innovative selling approaches to keep the company competitive. Qualifications Experience leading high‑performance teams in FX or financial services. Ability to create context, clarity and handle difficult conversations. Results‑orientated mindset with celebration of success. Strong knowledge of FX market, products, regulatory environment in UK and Canada. Excellent communication, negotiation and interpersonal skills. Strong analytical skills to interpret sales data and market trends. Team player with a winning mentality and strong work ethic. Adaptable, tenacious, flexible and resilient under pressure. Proficient in CRM systems and sales management tools. Bachelor’s degree in Business, Finance, or related field; postgraduate qualification a plus. What we offer Everyone at IFX Payments plays a meaningful role in achieving our goals. We combine quality with speed, intent, tenacity and focus. As part of our high‑performance team, you will receive opportunities to thrive, receive guidance from industry leaders, and access qualifications to help you grow. In exchange, we only ask you to make it count. Benefits 25 days’ annual leave, bank holidays and a birthday day off. Holiday loyalty scheme. Life insurance. Work abroad scheme. Enrolment into a pension scheme with salary exchange. Access to financial education, planning and coaching platform. Healthcare platform with cash‑back for dental, optical, physio and access to stress helplines and virtual GP. Salary‑exchange nursery fees. Enhanced parental leave. Cycle to work. Career development and progression tools. Company events – sporting events, pub nights, parties and socials. Diversity & Inclusion We believe diversity and inclusion are essential to our success. We are committed to fostering a culture where everyone feels valued and respected, regardless of background, identity or experiences. What’s next? We will review your application and contact you as soon as possible. Eligibility to work in the UK is required. Full background checks will be carried out. Seniority level Director Employment type Temporary Job function Sales and Business Development #J-18808-Ljbffr