Guest Services Agent

5 days ago

City Of London, United Kingdom Park Hyatt Full time

Park Hyatt London River ThamesPark Hyatt London River Thames offers 203 luxurious rooms, including a presidential suite and two signature mega‑suites, with stunning views of the River Thames and central London. Nestled in a convenient location in the heart of the city, the hotel features exquisite dining options across two restaurants and two bar outlets, state‑of‑the‑art event spaces, and a serene spa and wellness floor. Alongside our hotel offering, we are also in the process of launching a unique residential experience, creating a dynamic and evolving luxury environment for longer‑staying guests.Duties and ResponsibilitiesAnswer incoming calls promptly and courteously.Direct calls to the appropriate department or individual.Manage switchboard console and other telecommunication devices effectively.Keep accurate records of all calls, including details of the caller, recipient, and the nature of the call.Liaise with internal departments and external organizations as needed to facilitate smooth communication flow.About YouPrevious experience in a similar role is preferred. Excellent customer service skills, attentiveness, and proficiency in operating switchboard equipment and related technology.Benefits Of The Guest Services Agent Role Include12 complimentary nights a year across Hyatt Hotels worldwideDiscounted hotel stays across Hyatt, not just for you but also your family and friends from the day you startUniform provided and laundered complimentaryHeadspace membership and access to our Employee Assistance Programme50% discount on food and beverages when you dine as a guest at selected Hyatt HotelsContinuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwideNext StepsApply today for this Guest Services Agent role and start your journey with Hyatt Hotels #J-18808-Ljbffr

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