Customer Service Specialist

2 weeks ago

Reading, United Kingdom Schweitzer Engineering Laboratories Full time

We are looking for a Customer Service Specialist who can proactive, quality focused, and takes pride in providing excellent customer service. Successful candidates will have an educational background in business or a related field and an interest in serving customers and growing with a multinational employer. If you are seeking an opportunity to apply your professional working experience to support customers and solve challanging problems then we invite you to join our team.As a Customer Service Specialist, a typical day might include the following:Provide world-class customer care to both internal and external customers.Engage in regional customer support activities including accurate entry of orders, quotes and RMA's, and creation and maintenance of special specifications.Communicate to customers and reps on deliverables, service bulletins, and/or resolving of additional customer service issues on an independent basis.Use independent analysis, judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems.Own customer feedback tracking and driving to customer satisfaction.Initiate process improvement suggestions and lead in implementation.Other duties as assigned.This job might be for you if:Minimum 3 years of customer service experienceDegree in business or related field or related operations experienceStrong computer skillsERP or CRM tools experienceAbility to learn concepts and technical details of productsExcellent writing, proofreading, documentation, and communication skills in English (other European languages preferred)Competitive pay. Superior benefits. Inspiring work.People are at the core of our company. We welcome you to learn more about how we support employees.Competitive medical, dental, life, and AD&D insuranceMonthly food/groceries vouchers valued at GBP 125Salary exchange pension savings with company contribution of 8% + NI savings passed to employeesWellness benefits that includes gym membership reimbursementsDevelopmental programs including tuition assistance and engineering development programsLocationThis position is located in our Reading, UK office in the Blade office buidling.Communication with ApplicantsWe communicate with all applicants. If you do not receive a response about your application, please check your SPAM filter or reach out to us at careers@selinc.com.*SEL bases title on individual knowledge and experience.SEL is an Equal Opportunity Employer: M/F/Vets/Disabled. #J-18808-Ljbffr

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