Customer Service Specialist

6 days ago


Reading RG AZ, United Kingdom SYNERGIX LOGISTICS SOLUTIONS Full time £25,000 - £30,000 per year

Job Summary

We are seeking a dedicated and enthusiastic Customer Service Specialist to join our friendly team. You will be a key point of contact for our customers, providing exceptional service and support, ensuring a professional and positive customer experience.

Responsibilities

· Responding promptly to customer phone and email enquiries.

· Using and updating information on our IT portals.

· Acknowledging and resolving customer issues efficiently.

· Have a full understanding of our services so that you can answer customer queries.

· Processing orders, forms, applications and requests.

· Keeping records of customer interactions and transactions.

· Communicating and coordinating with colleagues.

· Providing feedback on the efficiency of the customer service process.

· Proactively ensuring customer satisfaction.

Experience & Skills

· Proven background in a similar role is preferred, but not essential.

· Strong English verbal & written communication skills.

· At ease using bespoke IT systems and Microsoft Office.

· A positive attitude with a willingness to learn and adapt in a fast-paced environment.

If you can deliver outstanding customer service, we look forward to meeting with you

Job Type: Full-time

Pay: £25,000.00-£30,000.00 per year

Benefits:

  • Company pension
  • Free parking
  • On-site parking

Education:

  • GCSE or equivalent (preferred)

Experience:

  • customer service: 1 year (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work authorisation:

  • United Kingdom (required)

Work Location: In person


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