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Service Desk Team Leader
2 weeks ago
IT Support / Service Desk Team Leader (Microsoft 365, Azure AD, SharePoint, MSP, Active Directory) Great training and certifications on offer
An IT Support / Service Desk Team Leader (Microsoft 365, Azure AD, SharePoint, MSP, Active Directory) is required by a growing MSP investing heavily in tech and people. This is a hands-on leadership role with a fast-track path to Support Services Manager.
You must have:
MSP background with strong Microsoft tech support
Hands-on with M365, SharePoint, Azure AD / Entra ID, Exchange Online, and Active Directory
Application support experience
Proven team leadership (people or technical)
Strong focus on SLA delivery and mentoring
As an IT Support / Service Desk Team Leader, you can train and pass Certifications: when you you are rewarded with £500 per pass. You’ll work with AI tools, Unified Comms, and the latest M365 stack.
As IT Support / Service Desk Team Leader you’ll:
Lead 5–6 first-line engineers, manage ticket queues, hit SLAs, provide hands-on support, log time, and run regular 1:1s.
You will be a point of escalation for team, engage in training and coaching from a technical perspective, and contribute to the KB.
You will also be responsible for handling tickets as well.
The role is hybrid, and so you will be needed in the office 2–3 days per week.
What’s on offer:
Opportunity to move into a broader management role
£500 per certification
Exposure to AI, Unified Comms, M365
Progress into 2nd line leadership
Strong technical development
IT Support / Service Desk Team Leader: Apply now – interviews happening this week
