Service Desk Engineer

2 days ago


Exeter, Devon, United Kingdom Areti Group | B Corp™ Full time

Job Title:
Service Desk Engineer

Location:
Exeter (4 days per week on-site)

Contract Type:
6-Month Contract (FTC)

Start Date:
ASAP

Salary: £33k

Overview

A leading technology-driven organisation is seeking a
Service Desk Engineer
to join their IT team on a 6-month contract basis. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving technical issues, and is passionate about delivering excellent user support.

You'll be working on-site in Exeter 4 days a week, supporting internal users and ensuring smooth day-to-day IT operations. The role sits within a collaborative team and reports to the 1st Line Team Leader.

Key Responsibilities

  • Provide first-line support via the service desk and approved support channels.
  • Troubleshoot and resolve issues related to:
  • Microsoft 365 (O365)
  • Windows OS and desktop support
  • Microsoft applications
  • Cloud services
  • Printers and peripheral devices
  • Administer Active Directory (user accounts, permissions).
  • Manage SharePoint and OneDrive access and troubleshooting.
  • Set up and configure devices using Microsoft Autopilot.
  • Support onboarding/offboarding processes (device setup, account management).
  • Maintain accurate documentation of support activities and system configurations.
  • Communicate effectively with users and escalate issues when necessary.

Skills & Experience

Essential:

  • Previous experience in a 1st or 2nd line IT support role.
  • Strong working knowledge of Microsoft 365 and Windows environments.
  • Familiarity with service desk tools and methodologies.
  • Excellent communication and interpersonal skills.

Desirable:

  • ITIL v3/v4 Foundation certification.
  • Degree in IT, Computer Science, or related field.
  • UK driving licence (advantageous for occasional travel).

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