Service Desk Analyst

Excellent opportunity for a Service Desk Analyst to join a leading IT and Communications service provider in the South West.    Job Title: Service Desk Analyst Job Type: Permanent; Full Time Salary: £25,000 - £30,000  Location: Exeter   About the Service Desk Analyst role:  Join a constantly growing team in a company that has clients across the UK and beyond with a penchant for progression. You will be working with clients on a daily basis, supporting their continued success via our ticketing platform and remote support software as well as regular visits to client premises. You will have a logical approach and attention to detail, be confident, highly organised, flexible, reliable and able to manage tasks and prioritise within tight deadlines.   Key responsibilities of the Service Desk Analyst:- Provide first line technical support to our customers via our ticketing platform, email, phone and remote support tools- Diagnose and resolve common desktop, laptop, printer and basic networking issues- Set up and configure new user accounts, devices and applications- Assist with routine maintenance tasks, patching and monitoring- Escalate more complex issues to senior engineers where appropriate- Support small project tasks under the guidance of more senior team members- Accurately document work, updates and solutions in our service desk system Requirements of the Service Desk Analyst:- Motivated team player with high standards of customer service- Excellent analytical and problem-solving skills, with a strong attention to detail even when working under pressure.- Methodical and able to approach complex problems logically- Excellent written and verbal communication skills at all levels, both technical and non-technical audiences, including 3rd party vendor communications as part of a larger project team- Aptitude for continuous learning and development, including self-directed study when appropriate- You must be enthusiastic, inquisitive, presentable, confident & articulate with an excellent telephone manner - Your own car and a clean driving licence would be advantageous (costs will be reimbursed)- Degree-level or higher qualification in BSc Cyber Security, BSc ComputerScience, BSc Software Engineering, BSc Mathematics, MSc Cyber Security is desirable - Any relevant industry certifications   Must be able to demonstrate some of the following: - Knowledge of Microsoft operating systems ideally up to Windows Server 2025 and certainly Windows 11, including Active Directory and DNS- Understanding of network topologies including wired / wireless, switching, security and VLANs. - Implementation of networking upgrades desirable- Experience of basic security hardening and penetration testing would be advantageous - Experience of conducting audits e.g. asset management, cyber security etc.- Experience with PowerShell for administration and automation- Experience of supporting organisations to achieve Cyber Essentials / CE+ a distinct advantage- Office 365 Administration. Office 365 migration experience desirable- Azure Administration and migration experience- Experience of server and workstation hardware builds, fault diagnosis and problem resolution- Experience of a wide range of Endpoint Security solutions and managed mail security, including centralised management and monitoring- Familiarity with patch management, configuration management and MDM solutions desirable- Experience of the managed deployment of client applications and application migration- Experience with SQL Server and SQL database administration and upgrades would be advantageous- Familiarity with supporting all common end user software including Microsoft Office- Experience of technical writing, documenting solutions or writing / designing training materials- Experience with other scripting and programming languages e.g. Python, Go, Swift etc.   Benefits of the Service Desk Analyst:  - Paid holidays + Bank Holidays - Opportunities to progress