Customer Success Manager
4 days ago
Why it’s worth it : Are you a team player who thrives in a fast-paced, customer facing environment? As a Service Delivery Manager at ReliaQuest, you will be driving cross functional engagement amongst every department to deliver value and success for each of your accounts based on their unique business model. In addition, you will play a critical role in understanding and shaping the right experience for each customer through an advisory approach – defining and delivering the positive business outcomes through our platform, GreyMatter. Pursuing this role at RQ will sharpen your presentations and problem-solving skills as well as your technical knowledge by putting you in front of stakeholders of some of the world’s most trusted brands. Ultimately, this career move will allow you build lasting relationships with customers as well as have a direct impact on the future of ReliaQuest. The everyday hustle : Serve as the main point of contact for internal and external teams, ensuring that the client relationship develops and evolves as business needs change. Become a subject matter expert on assigned clients, their organization, reporting structure, and initiatives to help drive results. Develop and implement effective communication strategies needed to lead successful conversations with senior executives and key stakeholders globally. Prepare and facilitate in-depth presentations to senior executives, demonstrating progress and return on their investments with RQ. Tailor messaging to different audiences, ensuring clear and effective communication from the C‑suite to the more technical teams. Create and manage detailed project schedules that include deliverables, processes, and contingencies for each team to execute on. Clearly define and communicate roles and responsibilities to all internal and external team members involved in the customer’s journey to security confidence. Direct internal teams using standard departmental policies, processes, and documentation guidelines for successful roadmap delivery. Capture client reporting needs and work with internal teams to compile meaningful metrics and data. Identify and recommend opportunities for service expansion based on your understanding of the RQ solution and the customer’s needs. Responsible for executing 110% contract renewal and upsell of services. Do you have what it takes? Completed Bachelor's degree or higher education. At least one year of account management experience or related. Proficient with MS Word, Excel, PowerPoint, and OneNote. Exceptional organization skills and ability to prioritize. Strong emotional intelligence and ability to work effectively with others. Effective communication skills, including the ability to provide constructive feedback and have difficult conversations with external and internal teams. Possess the skills necessary to be flexible, agile, and adaptable while navigating through changes and / or adjustments with customers. Strong problem-solving skills and ability to identify unique solutions to complex problems. Desire to be immersed in an ever changing, fast paced industry and willingness to learn the level of technical acumen necessary for effective external and internal communication. Ability to demonstrate good attitude, energy, and effort. What makes you uncommon? Experience with ticketing systems (JIRA, SNOW, etc.) or CRM tools. #J-18808-Ljbffr
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Director of Customer Success
2 days ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £100,000 - £120,000 per yearThe Company:Leaders in the Health-Tech space with, with a huge global client baseWork with a highly skilled leadership team and an exceptional Global Revenue LeaderWell-established, but going through an exciting transformation phase A great time to joinThe Opportunity:Join this incredibly well-established business, providing a market leading service, to a...
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CUSTOMER SUCCESS MANAGER
4 days ago
Greater London, United Kingdom Sigma Consulting Group Full timeOverview Location: London (Hybrid) (UK-Based) | Salary: £40,000 + Retention Bonus + Equity | Job Type: Full Time About Zenrox Zenrox Healthcare UK provides an AI-powered procurement platform for NHS trusts, private hospitals, and healthcare facilities. Our ZenroxIQ platform delivers 1520% cost savings and shifts procurement from reactive to strategic. The...
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CUSTOMER SUCCESS MANAGER
6 days ago
Greater London, United Kingdom zenrox Full timeLocation: London (Hybrid) or Remote (UK-based) Salary: £40,000 + retention bonus + equity About Zenrox Zenrox Healthcare UK provides an AI-powered procurement platform to NHS trusts, private hospitals, and healthcare facilities. Our ZenroxIQ platform delivers 15-20% cost savings and transforms equipment purchasing from reactive to strategic. The Opportunity...
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Customer Success Manager
2 weeks ago
Greater London, United Kingdom PROS Full timeGreater London, England, United Kingdom Customer Success Manager As a Customer Success Manager (CSM), you will work with the growing number of PROS customers to manage the customer relationship throughout the entire customer lifecycle. You will be responsible for the adoption and continued satisfaction with the PROS solutions. The CSM is introduced to the...
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Customer Success Manager
4 days ago
Greater London, United Kingdom PROS Full timePROS – Greater London, England, United Kingdom Customer Success Manager As a Customer Success Manager (CSM), you will work with the growing number of PROS customers to manage the customer relationship throughout the entire customer lifecycle. You will be responsible for the adoption and continued satisfaction with the PROS solutions. The CSM is introduced...
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Customer Success Manager
1 week ago
Greater London, United Kingdom Patchwork Health Full timeAbout Us Since 2016, Patchwork Health has been on a mission to make truly flexible and sustainable working a reality for all healthcare staff. Their fully integrated workforce management solution helps optimise outcomes for organisations, managers, staff and patients alike. Built by a team of dedicated healthcare veterans, and co‑created with the NHS,...
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Customer Success Manager
2 days ago
Greater London, United Kingdom Certn Full timeCustomer Success Manager at Certn Base pay range: CA$52,880.00/yr - CA$66,100.00/yr About Certn At Certn, we’re revolutionizing background screening with The World’s Easiest Background Check — fast, global, and powered by tech. We’re not about outdated processes and red tape. We’re about innovation, speed, and impact. If you’re looking for a...
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Customer Success Manager
1 week ago
Greater London, United Kingdom Patchwork Health Full timeOverview Customer Success Manager role at Patchwork Health. Get AI-powered advice on this job and more exclusive features. This range is provided by Patchwork Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. About Patchwork Health Since 2016, Patchwork Health has been on a mission to make truly...
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London, United Kingdom Evolved Success Full timeCompany DescriptionAt Evolved Success we believe that success in corporate is only the beginning. Many professionals reach the top of their retail or marketing careers only to realise theres another mountain ahead — one that calls for more purpose creativity and freedom.Our business revolves around providing success education that equips professionals to...
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Customer Success Manager
4 days ago
Greater London, United Kingdom Develop Full timeCustomer Success Manager - London 2 days on-site - £50,000- £60,000 as a base bonus - reporting to the CEOWe are working closely with a digital engineering and consultancy firm who help businesses design, build, and scale transformative technology solutions. Their teams work across web, mobile, data, AI, and automation, delivering end-to-end platforms for...
