CUSTOMER SUCCESS MANAGER
3 days ago
Overview Location: London (Hybrid) (UK-Based) | Salary: £40,000 + Retention Bonus + Equity | Job Type: Full Time About Zenrox Zenrox Healthcare UK provides an AI-powered procurement platform for NHS trusts, private hospitals, and healthcare facilities. Our ZenroxIQ platform delivers 1520% cost savings and shifts procurement from reactive to strategic. The Opportunity As our Customer Success Manager, you will become the trusted advisor to healthcare customers, ensuring they realize full value from ZenroxIQ. Youll drive adoption, retention, and expansion while serving as the customer voice that shapes the product roadmap. What Youll Do Own customer relationships post-sale as the primary point of contact Lead onboarding and training for healthcare procurement teams Drive adoption, product usage, and realization of savings targets Identify expansion opportunities across departments and product modules Monitor customer health metrics and proactively prevent churn Conduct quarterly business reviews showcasing ROI and optimization insights Collect customer feedback and convert into product improvement priorities Develop customer success playbooks and training materials Build case studies and success stories highlighting platform impact Manage customer escalations and coordinate cross-functional support What You Bring 3+ years in customer success, account management, or client-facing roles Strong understanding of B2B SaaS or marketplace models Excellent communication skills with healthcare and procurement stakeholders Data-driven approach to demonstrating customer value Strong problem-solving skills with proactive customer engagement Ability to manage multiple accounts simultaneously Experience building processes from scratch in fast-paced environments Interest in healthcare operations and efficiency improvement Ideal Background Customer success in healthcare tech, medical device, or clinical software Experience with NHS or private healthcare customers Procurement, supply chain, or healthcare operations knowledge Startup experience setting up customer success functions Familiarity with AI / ML tools and value communication Project management or implementation experience Why Join Zenrox Key customer success role with meaningful equity Direct work with healthcare leaders solving real operational challenges Opportunity to shape customer experience and strategy from day one See immediate, measurable impact for healthcare customers Grow into leadership and build the customer success team as we scale To Apply Submit your CV and a brief example of a customer success achievement to : https :// www.zenroxmed.co.uk / jobs / customer-success-manager / Use subject line : Customer Success Manager Application [Your Name] #J-18808-Ljbffr
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Director of Customer Success
2 days ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £100,000 - £120,000 per yearThe Company:Leaders in the Health-Tech space with, with a huge global client baseWork with a highly skilled leadership team and an exceptional Global Revenue LeaderWell-established, but going through an exciting transformation phase A great time to joinThe Opportunity:Join this incredibly well-established business, providing a market leading service, to a...
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CUSTOMER SUCCESS MANAGER
5 days ago
Greater London, United Kingdom zenrox Full timeLocation: London (Hybrid) or Remote (UK-based) Salary: £40,000 + retention bonus + equity About Zenrox Zenrox Healthcare UK provides an AI-powered procurement platform to NHS trusts, private hospitals, and healthcare facilities. Our ZenroxIQ platform delivers 15-20% cost savings and transforms equipment purchasing from reactive to strategic. The Opportunity...
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London, United Kingdom Evolved Success Full timeCompany DescriptionAt Evolved Success we believe that success in corporate is only the beginning. Many professionals reach the top of their retail or marketing careers only to realise theres another mountain ahead — one that calls for more purpose creativity and freedom.Our business revolves around providing success education that equips professionals to...
