CUSTOMER SUCCESS MANAGER
5 days ago
Location: London (Hybrid) or Remote (UK-based) Salary: £40,000 + retention bonus + equity About Zenrox Zenrox Healthcare UK provides an AI-powered procurement platform to NHS trusts, private hospitals, and healthcare facilities. Our ZenroxIQ platform delivers 15-20% cost savings and transforms equipment purchasing from reactive to strategic. The Opportunity Be the trusted advisor to our healthcare facility customers. You\'ll ensure they maximize value from ZenroxIQ, drive retention and expansion, and serve as the voice of the customer to shape our product roadmap. What You\'ll Do Own customer relationships post-sale, serving as primary point of contact Conduct onboarding and training for procurement teams at healthcare facilities Drive product adoption, usage, and realization of cost savings targets Identify expansion opportunities (additional departments, equipment categories, subscription upgrades) Monitor customer health metrics and proactively address churn risk Conduct quarterly business reviews demonstrating ROI and identifying optimization opportunities Gather customer feedback and translate into product improvement recommendations Develop customer success playbooks, best practices, and training materials Build case studies and success stories from top-performing customers Manage escalations and coordinate cross-functional support What You Bring 3+ years customer success, account management, or client services experience Strong understanding of B2B SaaS or marketplace business models Excellent communication skills with healthcare professionals and procurement teams Data-driven approach to measuring and demonstrating customer value Proactive problem-solving with ability to anticipate customer needs Experience managing multiple accounts simultaneously Comfortable with ambiguity and building processes from scratch Genuine interest in healthcare and improving operational efficiency Ideal Background Customer success in healthcare technology, medical devices, or clinical software Experience with NHS or private healthcare facility customers Procurement, supply chain, or operations background Previous role at early-stage startup building customer success function Familiarity with AI/ML products and explaining technical capabilities to non-technical users Project management or implementation experience Why Join Zenrox Foundational customer success role with significant equity Work directly with healthcare leaders solving meaningful challenges Shape customer experience and success strategy from day one See tangible impact through customer cost savings and efficiency gains Opportunity to build and lead customer success team as we scale To Apply Send your CV and brief description of a customer success win you\'re proud of to careers@zenroxmed.co.uk with subject line Customer Success Manager Application - [Your Name] #J-18808-Ljbffr
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Director of Customer Success
2 days ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £100,000 - £120,000 per yearThe Company:Leaders in the Health-Tech space with, with a huge global client baseWork with a highly skilled leadership team and an exceptional Global Revenue LeaderWell-established, but going through an exciting transformation phase A great time to joinThe Opportunity:Join this incredibly well-established business, providing a market leading service, to a...
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CUSTOMER SUCCESS MANAGER
3 days ago
Greater London, United Kingdom Sigma Consulting Group Full timeOverview Location: London (Hybrid) (UK-Based) | Salary: £40,000 + Retention Bonus + Equity | Job Type: Full Time About Zenrox Zenrox Healthcare UK provides an AI-powered procurement platform for NHS trusts, private hospitals, and healthcare facilities. Our ZenroxIQ platform delivers 1520% cost savings and shifts procurement from reactive to strategic. The...
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Customer Success Manager
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Greater London, United Kingdom PROS Full timeGreater London, England, United Kingdom Customer Success Manager As a Customer Success Manager (CSM), you will work with the growing number of PROS customers to manage the customer relationship throughout the entire customer lifecycle. You will be responsible for the adoption and continued satisfaction with the PROS solutions. The CSM is introduced to the...
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Customer Success Manager
3 days ago
Greater London, United Kingdom PROS Full timePROS – Greater London, England, United Kingdom Customer Success Manager As a Customer Success Manager (CSM), you will work with the growing number of PROS customers to manage the customer relationship throughout the entire customer lifecycle. You will be responsible for the adoption and continued satisfaction with the PROS solutions. The CSM is introduced...
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Customer Success Manager
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Greater London, United Kingdom Patchwork Health Full timeAbout Us Since 2016, Patchwork Health has been on a mission to make truly flexible and sustainable working a reality for all healthcare staff. Their fully integrated workforce management solution helps optimise outcomes for organisations, managers, staff and patients alike. Built by a team of dedicated healthcare veterans, and co‑created with the NHS,...
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Greater London, United Kingdom Certn Full timeCustomer Success Manager at Certn Base pay range: CA$52,880.00/yr - CA$66,100.00/yr About Certn At Certn, we’re revolutionizing background screening with The World’s Easiest Background Check — fast, global, and powered by tech. We’re not about outdated processes and red tape. We’re about innovation, speed, and impact. If you’re looking for a...
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Customer Success Manager
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Greater London, United Kingdom Develop Full timeCustomer Success Manager - London 2 days on-site - £50,000- £60,000 as a base bonus - reporting to the CEOWe are working closely with a digital engineering and consultancy firm who help businesses design, build, and scale transformative technology solutions. Their teams work across web, mobile, data, AI, and automation, delivering end-to-end platforms for...
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Customer Success Manager
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Greater London, United Kingdom AVEVA Denmark Full timeCustomer Success Manager page is loaded## Customer Success Managerlocations: London Cannon Street: Cambridge, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R011500**AVEVA is creating software trusted by over 90% of leading industrial companies.****Position:** Customer Success Manager**Location:** London or Cambridge,...
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London, United Kingdom Evolved Success Full timeCompany DescriptionAt Evolved Success we believe that success in corporate is only the beginning. Many professionals reach the top of their retail or marketing careers only to realise theres another mountain ahead — one that calls for more purpose creativity and freedom.Our business revolves around providing success education that equips professionals to...
