Client Services Administrator

Client Services Administrator – Hybrid – London – 12 month fixed term contract, Competitive Salary At Ark Workplace Risk, we empower our clients to confidently manage risk, compliance, and safety through a trusted partnership built on expert knowledge, innovative solutions, and proactive guidance and insight. About Ark Workplace Risk Proven Expert Knowledge: With over 30 years of experience and a trusted reputation among 200+ UK organisations, we provide workable solutions that align with our clients’ organisational and business goals, as well as regulatory requirements. Industry-Leading Software: Our innovative tools streamline risk and compliance management, putting clients in control and enabling them to demonstrate accountability to stakeholders. Insight-Driven Solutions: As industry thought leaders, we provide actionable insights into emerging legislation, guidance, and industry trends, ensuring court-readiness for their business. Responsive Partnership: From everyday business-as-usual guidance to urgent, critical, complex, and contentious scenarios, we work in partnership with clients, becoming their trusted advisor and solution provider, whenever and wherever they need us most. Are you an experienced, operational Administrator who is highly proficient in Excel and able to manage a variety of tasks? We are seeking an enthusiastic and detail-oriented individual to join our team as a Client Services Administrator. As an integral part of our small but dynamic team, you will play a key role in ensuring the smooth operation of our booking system for fire door audits alongside administration of our health and safety services. Role Overview Working within a supportive team, you will be responsible for developing strong relationships with colleagues and clients, always demonstrating a highly professional attitude. The ideal candidate will possess excellent prioritisation skills, client communication skills, be adept at multitasking under pressure, and exhibit a strong motivation to learn. While prior experience in a fast‑paced environment is essential, we provide training on our in‑house systems to help you excel in your role. Key Responsibilities Record new bookings efficiently, raising queries with departments as necessary. Set up and maintain the fire door planning system used by clients. Process service requests promptly and accurately. Handle requests for information in a timely manner. Update job assignments in our planning system. Manage purchase order requests. Request purchase orders from clients and ensure timely receipt. Ensure that all orders processed are fit to travel. Support finance and the Operations Manager in ensuring that all orders can be invoiced. General administration within the Operations team. The ideal candidate will possess Excellent communication skills. Accurate data entry skills. A strong proficiency in all Microsoft applications, especially intermediate to advanced Excel. Exceptional administration skills with a keen eye for detail. Administrative experience with quality systems. Ability to multi‑task and move between activities. Eagerness and enthusiasm to learn and develop within the role. Experience working in a professional sector, with a strong desire to understand the intricacies of our business. A background in operations with robust administrative skills. Excellent client communication skills. If you are a proactive problem solver with a passion for organisational excellence and possess the skills outlined above, we invite you to apply for this exciting opportunity. Join our team and contribute to the success of our business. #J-18808-Ljbffr