Central Operations Manager

Central Operations ManagerWorthing, West SussexFull time, Temporary – 9 Month fixed term contract/Maternity CoverUp to £40,000 per year (pro rata) plus a £5,000 performance-based bonus (paid annually – pro rata depending on length of contract)Led by Kim, you’ll spend your time overseeing the daily management of operations for our Field Support Team; Emily, Abbie, Tara and Issy, and our Resource Planner; Becca.Externally, they pride themselves on being a flexible team that manages the workload without compromising on quality. Internally, they are a supportive group that values collaboration, individuality, and open communication. If you choose to join their team, you’ll bring strong communication, collaboration and a high level of leadership and support.You’ll be directly responsible for ensuring the efficiency and effectiveness of the field team daily operations, remote workforce scheduling and our business processes. You’ll manage the support desk for a remote workforce, ensuring seamless communication, timely responses and collaboration across all teams to maintain an excellent standard of care.If you’re ready to make a meaningful impact, then we’re ready for you.What can we offer you in return?Balance & SupportAnnual Leave - Starting with 23 days, increasing to 25 after one year, and rising by one day each year up to 28 days (dependant on contracted hours) (this will need to be amended if dependant on role, part time/full time/department)Company Sick Pay SchemeEnhanced Family LeaveLearning & DevelopmentApprenticeship SchemesCareer Development OpportunitiesBluecrest Academy for Aspiring ManagersLeadership Development Programme24/7 Learning Library – accessible for everyoneFinancial & LifestyleSalary exchange pensionEmployee Charity Sponsorship SchemeRetail and Leisure DiscountsHome Office AllowanceSophos @Home ProtectionEmployee Assistance ProgrammeHealth & WellbeingDiscounted Gym MembershipCycle to Work SchemeFour Free Health Assessments per year for yourself, family or friends50% Off Additional Health TestsLife InsuranceAfter qualifying period & subject to terms and conditions and/or eligibility.Your day-to-day duties will include..Designing, implementing, and continuously reviewing our operational policies and procedures to improve efficiency and productivityLeading and overseeing daily operations across multiple service areas, ensuring processes are efficient, well-coordinated, and compliantManaging and supporting a diverse team, including remote and field-based staff, fostering a culture of accountability, compassion, and continuous improvementMonitoring key performance indicators (KPIs) and quality metrics to identify trends, drive improvements, and ensure services remain well-led and person-centredCollaborating cross-functionally with clinical, administrative, and compliance teams to ensure alignment with strategic goals and regulatory requirementsEnsuring compliance with all relevant regulations and standardsIdentifying and mitigating operational risks, maintaining robust incident reporting, risk assessments, and contingency planningChampioning continuous improvement initiatives, embedding quality assurance processes and promoting innovation in service deliveryPreparing and presenting operational performance reports to senior leadership, highlighting achievements, risks, and improvement plansImplementing and managing tools and technologies to facilitate remote work and ensure effective communication and collaborationDeveloping strategies to engage and motivate remote employees, fostering a positive and productive work environmentResolving remote work challenges, including technology access, communication barriers, and service continuity issuesEnsuring field support coverage 7 days a week, between 6am and 10pm, to uphold safe and responsive care delivery standardsDeveloping and implementing resource planning strategies to ensure optimal allocation of resources across our national team of over 140 staff membersForecasting future resource needs, aligning workforce planning with business growth and project timelinesMaintaining and optimising resource planning systems, ensuring data accuracy and usabilityProviding training and guidance on resource planning tools and processes, promoting consistency and capability across teamsPreparing and presenting regular reports on resource utilisation and planning to senior managementMonitoring and analysing resource utilisation to identify areas for improvement and ensure efficient use of resourcesParticipating in the on-call rota, ensuring operational leadership and support outside of standard working hoursThe hours37.5 hours per weekThese hours can fall any times between 6am and 10pmThese hours can fall any days between Monday and SundayHours will be allocated to you based on requirements/needOn call hours will be required on a rota basis for this roleHybrid – 2 days per week in the office (Tuesday and Wednesday)Full time, Temporary Maternity Cover contract – 9 months minimum with the possibility of extension. #J-18808-Ljbffr