Senior IT Service Manager

1 week ago


Newcastle upon Tyne, United Kingdom Graphics Unlimited (Vic) Pty Ltd Full time

OverviewJoin to apply for the Senior IT Service Manager role at Graphics Unlimited (Vic) Pty LtdWe are seeking an experienced IT Service Manager to manage end-to-end service performance, collaborate with technical teams and suppliers, and ensure products meet agreed targets. The role includes oversight of major customer-facing services such as a large contact centre, video solutions for assessments, and validation tooling.ResponsibilitiesManage end-to-end service performance across digital services.Collaborate with technical teams and suppliers to deliver robust IT services.Oversee changes with robust governance and maintain service management collateral (dashboards, risk registers).Drive continual improvement and improve user experience.QualificationsStrong service management expertise and stakeholder engagement skills.Experience with ITIL or similar frameworks; ability to drive continual improvement.Location and Working ModelLocation: Blackpool, Manchester or Newcastle-upon-Tyne. Hybrid working: 40% at home and 60% in a hub.Compensation and BenefitsPay up to £46,547.Pension with employer contributions of 28.97%.Holidays: 26 days rising to 31 days over time, plus up to 3 extra flex days and public holidays.Benefits: flexible working, volunteering, diversity and inclusion programs, professional development, coaching, mentoring and career progression opportunities. #J-18808-Ljbffr


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