Receptionist Administrator

Go back Hampshire and Isle of Wight Healthcare NHS Foundation Trust Receptionist Administrator - Sexual Health The closing date is 21 December 2025 Are you passionate about making a difference, where you can have a varied workday, and support clinical colleagues to deliver a high-quality service? We are seeking a Reception Administrator to join our Sexual Health Team based at our clinic in St Mary's Hospital, Portsmouth and Gosport War Memorial, 23 hours per week (Monday 8-8pm, then either a Wednesday 8-8pm or Wednesday 2:30pm-8pm Friday 8am-2pm). You will be responsible for providing positive customer service to patients and visitors, dealing with patient queries and supporting patients to access our service. You will be experienced in admin duties, IT systems, with excellent communication skills and be able to travel to multiple sites in Hampshire. Expenses will be paid for travel. Whilst we aim to provide all training at your base, there may be a requirement to visit sites in any HIOW Sexual Health Service location for the purposes of training. You may also be required on an ad‑hoc basis to provide reception admin cover at any Sexual Health Service location. Our Sexual Health Service provides Sexual and Reproductive Health, Genito‑Urinary Medicine and HIV care services across Hampshire, Isle of Wight, Portsmouth and Southampton. Visit www.letstalkaboutit.nhs.uk for more information. Main duties of the job First point of contact greeting patients and visitors and answering telephone calls from other clinical services. Supporting clinical services including scanning, filing, creating and sending clinic appointment letters and supporting information and supporting projects and audits as required. Inform our electronic patient records system for booking and arriving patients. Monitor and action tasks on work lists. Use of Office 365 packages. To be part of a wider administration team as part of and integrated Sexual Health Service. To be actively involved in patient engagement and feedback, quality and audit and contribute to service improvement. About us Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high‑quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight. With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve. Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time. Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working. Job responsibilities Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible. We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process. Person Specification Qualifications Educated to GCSE C or above in English or equivalent standard. Completion of NVQ 2 in Business Admin or equivalent proven experience. Completion of ECDL or equivalent. Experience Customer service experience in any work environment. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name Hampshire and Isle of Wight Healthcare NHS Foundation Trust Address St.Mary's Community Health Campus (Portsmouth) £24,465 to £24,465 a year Please note for part time hours the salary will be pro rata Contract Permanent Reference number 348-CSS-9895 Job locations St.Mary's Community Health Campus (Portsmouth) #J-18808-Ljbffr