Administrative Officer and Receptionist

2 days ago

Portsmouth, United Kingdom Portsmouth City Council Full time

**Administrative Officer and Receptionist**

**Salary: Band** 5. £25,652 - £27,363 per annum

37 hours per week

**What is the role?**

You will provide administrative support to the Portsmouth Register Service in all aspects of general and registration administration to the Registration team. You will be supporting the registration of births, deaths and stillbirths and the organisation of marriage, civil partnership and British citizenship ceremonies. You will ensure the day to day operating of the Portsmouth Register Service is as efficient as possible contacting informants to book appointments as well as booking notice of marriage and other ceremonies. With an understanding of birth, death and marriage legislation you will deal with enquiries from the public and stakeholders. In addition, you will provide a welcoming and efficient front of house reception service, ensuring the busy appointment schedule is kept to time. You will maintain accurate records, process request for copies of certificates and provide cover and support during periods of high demand.

**Who is the person?**

With experience of working in a front-line customer service and busy administrative role you will be able to manage multiple tasks at once. You will have experience of or a keen interest inworking in registration as well as cash handling. With excellent communication skills, both in person and over the phone, you will be patient, tactful and empathetic as you will be dealing with difficult situations. With an organised approach to work, and an excellent eye for detail, you will be able to manage your time and workload. You will have excellent numeracy, literacy skill and be confident using IT systems. A good team player who is flexible and adaptable to provide cover during absence periods and the ability to work at the weekends if required.

**For full details of the role please refer to the job profile.**

**About Portsmouth City Council**

**What we can offer you**:
Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.

Read more about working at Portsmouth City Council and our benefits on our careers portal homepage: Careers Portal - Find jobs with Portsmouth City Council

**Application process**:
You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.

**Closing date**: 22 June 2025

Interview process will take place on the 3 & 4 July 2025.

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