Correspondence Drafter/Operations and Digital Officer

Would you like to be part of a busy team, working on the issues that people care about most: housing, spreading opportunity around the country and creating communities where we are proud to live? Do you want to be at the heart of a Government department, writing on behalf of Ministers as part of our conversation with the public? If so, we can offer you an exciting opportunity to join the fast‑paced and welcoming correspondence team at the Ministry of Housing, Communities and Local Government (MHCLG). Overview MHCLG attracts strong interest from across Parliament, the corporate and third sector and the public. We are looking for a Correspondence Drafter and an Operations and Digital Officer, based in Bristol, Darlington or Wolverhampton. As a Correspondence Drafter you will handle enquiries from Parliamentarians and the public, drafting replies that will be sent directly or on behalf of Ministers. The Operations and Digital Officer will manage correspondence processes, including transfers, contribution requests, No.10 requests and inbox oversight, ensuring smooth and efficient workflows across the team. We have ambitions to become the best‑performing and most innovative correspondence team in Government. The successful candidates will play a vital role in helping us achieve our target of responding to more than 80% of correspondence within 20 working days. Responsibilities Draft high‑quality and timely replies to correspondence from Parliamentarians and stakeholders on behalf of the Department’s Ministers; Manage and prioritise casework so that replies are sent within 20 working days; Ensure that casework is accurately processed and tracked via our casework management system; Support the completion of in‑office tasks such as printing responses to be boxed for Ministers, scanning signed responses and opening hard‑copy post to ensure cases are processed in a timely manner; Develop and maintain knowledge of MHCLG policy areas in order to draft accurate and detailed responses; Handle timely management of correspondence transfers, contribution requests, No.10 requests and inbox oversight. Qualifications & Skills Confident writers with a keen eye for detail and the ability to strike the right tone depending on subject matter and respondent; Proactive and able to manage time effectively; able to manage multiple competing priorities; Strong interest in policy developments across Government, current affairs and how Parliament works; Confident about building positive working relationships with a wide range of teams; Experienced users of Office365, and willing to learn how to use our case management systems; Able to work full time and be based in one of the following locations: Bristol, Wolverhampton, Darlington. Behavioural Criteria Managing a Quality Service (Lead Behaviour) Delivering at Pace Working Together Experience Describe a time when you had to explain complex information in writing to someone unfamiliar with the topic. How did you ensure clarity and understanding? Experience questions will be based around the essential skills and criteria as listed in the job description. Salary & Benefits Salary: £28,622 per year. MHCLG contributes £8,291 towards the Civil Service Defined Benefit Pension scheme. Benefits include tailored career pathways, flexible working, MyLifestyle Childcare Voucher, Cycle to Work Schemes and other civil service perks. Recruitment Process Initial sift will be based on the lead behaviour listed in the advert. Candidates who pass the sift may progress to a full sift or straight to interview. Sifting is envisaged to take place the week commencing 15th December 2025. Interviews will be scheduled in January 2026. Eligibility & Conditions We are a DCS, RIS & GPTWV employer. Eligibility requirements include: UK nationals; Nationals of the Republic of Ireland; Nationals of Commonwealth countries who have the right to work in the UK; Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members with settled or pre‑settled status under EUSS; Individuals with limited or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020; Turkish nationals and certain family members with accrued right to work in the Civil Service. Applicants must meet security clearance requirements, including a counter‑terrorist check and a baseline personnel security standard check. Equal Opportunities The Civil Service embraces diversity and promotes equal opportunities. We run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria and offer a Redeployment Interview Scheme to civil servants at risk of redundancy. #J-18808-Ljbffr