Workforce Planning Manager

2 weeks ago

Birkenhead, United Kingdom Magenta Living Full time

About The Role We are Magenta Living, and empowering people is our purpose. We work together by guiding, teaching, and cultivating knowledge and confidence to overcome challenge and seize opportunities. By uplifting each other, we extend this empowerment to our customers and communities, contributing to the well‑being of the broader society we serve. Working with us means you can open doors to a world full of possibilities Are you passionate about turning data into strategy? At Magenta Living, we’re looking for a Workforce Planning Manager to lead strategic resource planning across our Contact Centre and wider workforce. Reporting to the Head of Scheduling and Planning, you’ll use your expertise in forecasting, analytics, and workforce management tools to ensure we have the right people, in the right place, at the right time. Working closely with senior leaders, you’ll shape workforce strategies that support our Road to 2030 vision and deliver exceptional customer service. You’ll lead strategic workforce planning across Magenta Living, ensuring resource optimisation and alignment with organisational goals, supporting Contact Centre operations (in‑house and outsourced) and wider workforce planning initiatives using data‑driven insights to forecast demand, optimise capacity and influence strategic decisions that underpin service excellence and financial performance. Responsibilities Lead strategic workforce planning across Magenta Living. Ensure resource optimisation and alignment with organisational goals. Support Contact Centre operations (in‑house and outsourced). Use data‑driven insights to forecast demand and optimise capacity. Influence strategic decisions underpinning service excellence and financial performance. About Us Our Purpose: Empowering people is our purpose. We work together by guiding, teaching, and mutual support, cultivating knowledge and confidence to overcome challenge and seize opportunities. By uplifting each other, we extend this empowerment to our customers and communities, contributing to the well‑being of the broader society we serve. Our Vision: Opening doors to homes full of love, communities full of life, and a world full of possibilities is all about creating opportunities and eliminating barriers for everyone. Our Values: ‘Do the Right Thing’ is the thread that weaves our actions, decision‑making, and connections. Making choices that align with our purpose, vision, and values, and ensuring everyone feels safe and supported. At Magenta Living, we are proud to be an employer who provides equal opportunities. We encourage all applications regardless of age, different abilities, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. Benefits 26 days holiday (plus UK bank holidays) Paid time off over Christmas period Defined Contribution Pension Scheme with a fixed employer rate of 6% Flexible working Healthcare cash plan Well‑being support and fun employee events Employee recognition programme Talent Management Programme and e‑learning access to support development Free parking at either our head office or main depot Paid professional memberships Volunteering days Free on‑site gym #J-18808-Ljbffr

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