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Workforce Planning Manager
2 weeks ago
We are Magenta Living, and empowering people is our purpose.
We work together by guiding, teaching, and cultivating knowledge and confidence to overcome challenge and seize opportunities. By uplifting each other, we extend this empowerment to our customers and communities, contributing to the well-being of the broader society we serve.
Working with us means you can open doors to a world full of possibilities
Are you passionate about turning data into strategy? At Magenta Living, we're looking for a Workforce Planning Manager to lead strategic resource planning across our Contact Centre and wider workforce.
Reporting to our Head of Scheduling and Planning, you'll use your expertise in forecasting, analytics, and workforce management tools to ensure we have the right people, in the right place, at the right time. Working closely with senior leaders, you'll shape workforce strategies that support our Road to 2030 vision and deliver exceptional customer service. You'll lead strategic workforce planning across Magenta Living, ensuring resource optimisation and alignment with organisational goals. Supporting Contact Centre operations (in-house and outsourced) and wider workforce planning initiatives, you'll use data-driven insights to forecast demand, optimise capacity, and influence strategic decisions that underpin service excellence and financial performance.
Please download the full job description to read more about the role.
About UsOur Purpose:
Empowering people is our purpose. We work together by guiding, teaching, and mutual support, cultivating knowledge and confidence to overcome challenge and seize opportunities. By uplifting each other, we extend this empowerment to our customers and communities, contributing to the well-being of the broader society we serve.
Our Vision:
Opening doorsto homes full of love, communities full of life, and a world full of possibilities is all about creating opportunities and eliminating barriers for everyone.
Our Values:
'Do the Right Thing' is the thread that weaves our actions, decision-making, and connections. Making choices that align with our purpose, vision, and values, and ensuring everyone feels safe and supported.
At Magenta Living, our mission is to provide customers with a home they're proud of and create flourishing communities. We're proud to say that it's our dedicated people that make this happen. This is a very transformative and exciting time to join us as we embark on the Road to 2030
Who we are:
We are innovatively forward thinking, with a customer focussed approach. This allows us to be one of the best in our industry, managing around 13,000 homes across our heartland Wirral and the North West.
One of our key focuses is giving back to our customers and communities and as a Not-for-Profit organisation, social value is a significant part of who we are - everyone has their part to play at Magenta Living.
You're in great hands here at Magenta Living. We are proud of being awarded the Navajo Charter-mark for our work supporting the LGBTQ+ community and ISO45001 for our people health and safety practices.
At Magenta Living we are proud to be an employer who provides equal opportunities. We encourage all applications regardless of age, different abilities, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.
Our Culture:
We're proud of our empowering, fun and flexible culture and value every colleagues opinion.
Our teams are the talented and motivated driving forces behind improving our customer, communities and colleague experiences, with opportunities for you to get involved with our dynamic colleague panels and social events.
Each year we vote for our charity of the year from a fabulous list of local charities, all nominated by our colleagues. Hosting a range of fundraising events and activities throughout the year, and this year we're proud to be raising money for the amazing Together Dementia Wirral.
What we offer:
There are so many to pick from, but to just name a few…
- 26 days holiday (plus UK bank Holidays)
- Paid time off over Christmas Period
- Defined Contribution Pension Scheme with a fixed employer rate of 6%
- Flexible working
- Healthcare Cash Plan
- Well-being support and fun employee events
- Employee Recognition programme
- Talent Management Programmes and e-learning access to support development
- Free parking at either our head office or main depot
- Paid professional memberships
- Volunteering days
Free on-site gym
Are you ready to take your career to the next level? At Magenta Living, we believe in empowering and developing our employees to reach their full potential. By signing up for our job alerts, you'll be the first to know about exciting opportunities that align with your skills and aspirations. Please follow the below link to sign up:
Jobs with Magenta Living housing association | Magenta Living
We believe that everyone should have access to the wide range of opportunities we offer. Our job alerts ensure you stay informed about roles at Magenta Living
