Service Desk Analyst
1 week ago
Join to apply for the Service Desk Analyst role at James Fisher and Sons plc James Fisher is a global engineering services company that provides expertise and innovative technology across Energy, Defence and Maritime Transport. The Role We are looking for someone to join our Service Desk team. The primary objective is to act as the first point of contact for internal customers, troubleshoot, diagnose and resolve problems, and/or escalate to the second line support team. Principle Accountabilities Act as the first point of contact for IT issues and queries, delivering high-quality customer service Provide1st Line Support, resolving most IT requests (hardware/software) at first contact Log and manage incidents via GBS service desk software with accuracy and attention to detail Assess business impact, assign appropriate SLAs, and elevate issues promptly when needed Own user issues from start to resolution, ensuring timely updates and clear communication Follow Incident Management procedures and maintain documentation and asset records Liaise with third-party suppliers to resolve issues and ensure SLA compliance Contribute to weekly service desk reporting and maintain support documentation/SOPs Be flexible to support out-of-hours work when required (by mutual agreement) Qualifications and Experience Good technical foundation in a first/second line service desk role Ability to troubleshoot, diagnose, and resolve IT-related issues Experience with Incident Management and SLAs Proficiency in using service desk software and maintaining accurate records Ability to work effectively with Third Party Suppliers Strong problem-solving skills and attention to detail If this sounds like the ideal next step in your career, then click ‘apply’ now You can find out more about James Fisher & Sons group companies and valued behaviours by watching a short film here: We are One James Fisher - YouTube Due to the volume of applications, we receive for our vacancies, on occasion applications may close before the deadline, so please apply early to avoid disappointment. James Fisher and Sons are committed to taking positive action on diversity and strongly encourage applications for candidates from all backgrounds. We are proud to be a Disability Confident employer and recognise that our success depends on our talented and diverse workforce. Referrals increase your chances of interviewing at James Fisher and Sons plc by 2x #J-18808-Ljbffr
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Knutsford, United Kingdom James Fisher and Sons plc Full timeA global engineering services company is looking for a Service Desk Analyst to provide first line support for IT issues. In this role, you will troubleshoot and resolve problems, ensuring high-quality customer service and managing incidents via service desk software. The ideal candidate should have a solid technical background and excellent problem-solving...
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Service Desk Analyst
5 days ago
Knutsford, United Kingdom James Fisher and Sons plc Full timeService Desk AnalystKnutsfordFull-Time, Permanent About UsJames Fisher is a global engineering services company. From our origins as a ship owner and operator, we've evolved to provide the expertise and innovative technology our customers need in the harshest of environments across Energy, Defence and Maritime Transport. We have a strong heritage built on...
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Knutsford, United Kingdom Barclays UK Full timeWe’re seeking a highly motivated Business Analyst to join our Enterprise Programme delivery team at Barclays. This is an exciting opportunity to play a key role in supporting and delivering a range of complex change initiatives. To be successful as a Business Analyst, you should have experience with: Previous experience delivering large-scale, complex...
