Customer Success Manager
1 day ago
As a Customer Success Manager (CSM) at Workiva, you are a critical part of our customer‑facing team. CSMs serve as the primary point of contact for customers, managing the entire customer lifecycle by focusing on business outcomes and identifying opportunities for growth within their named accounts post‑sale. Your primary mission will be to maximise our customers’ return on investment (ROI) in the Workiva Platform. You will develop and maintain close relationships with management, product adoption sponsors, and key stakeholders throughout the customer lifecycle. You will work closely with Workiva’s Services team, Support team, Marketing team, and Sales team to drive adoption by ensuring customers are effectively onboarded, trained, and supported throughout the customer journey. What You’ll Do Drive customer adoption of Workiva solutions and continuously demonstrate product value to your customers Manage diverse customer needs through robust product knowledge and expertise Consult on best practices, workflows, and management business reviews Identify risks within named accounts & take appropriate actions to manage and/or escrow to an efficient resolution Record customer activity, outcomes, issues, and communication in customer management tools Advocate for customers internally by providing continuous feedback to Workiva’s Sales, Implementation, Marketing, Product, & Engineering teams Work with Sales to understand the details of upcoming customer renewals Use customer management tools to track customer communication, issues, and metrics What You’ll Need Minimum Qualifications Undergraduate degree or equivalent combination of education and experience in a related field 2 years of related experience in Customer Success, Customer Service, Account Management, or Sales Preferred Qualifications Excellent communication skills and ability to communicate at multiple levels Evidence of successful relationship building both internally and externally Experience supporting a SaaS application preferred Expert observation, communication, and presentation skills with a high level of comfort delivering consultative recommendations to executives & management teams Self‑starter with the ability to manage time and prioritise competing demands Experience using Gainsight or other CRM tools Travel Requirements & Working Conditions Willingness to travel up to 10% for team and corporate meetings, fostering relationships and representing company interests Reliable internet access for any period of time while working remotely, as we embrace flexible work arrangements Workiva is an Equal Opportunity Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, gender identity, race, religion, disability status, sexual orientation, or any other protected characteristic.Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com.Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards. #J-18808-Ljbffr
-
Customer Success Manager
4 weeks ago
City of London, United Kingdom develop Full timeCustomer Success Manager – Shoreditch 2 days onsite – reporting to the CEOWe are working closely with a digital engineering and consultancy firm who help businesses design, build, and scale transformative technology solutions. Their teams work across web, mobile, data, AI, and automation, delivering end-to-end platforms for clients across financial...
-
Customer Success Manager
4 weeks ago
City of London, United Kingdom tml Partners Full timeA high-growth software scale-up is seeking an Customer Success Manager to support the company’s next phase of expansion across the UK and international markets. This commercially focused, relationship-led role sits at the heart of the revenue function and plays a crucial part in driving client success, product adoption, and growth. Working closely with...
-
Manager, Customer Success
1 day ago
City Of London, United Kingdom Darktrace Full timeDarktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI.The Darktrace Active AI Security Platform delivers a proactive approach to...
-
Customer Success Manager
5 days ago
City Of London, United Kingdom Workiva Inc. Full timeIf you choose not to give your consent, parts of our website may not work.Customer Success Manager page is loaded## Customer Success Managerlocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: R10978As a **Customer Success Manager (CSM)** at Workiva, you are a critical part of our customer-facing team. CSMs serve as the...
-
Director of Customer Success
4 days ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £100,000 - £120,000 per yearThe Company:Leaders in the Health-Tech space with, with a huge global client baseWork with a highly skilled leadership team and an exceptional Global Revenue LeaderWell-established, but going through an exciting transformation phase A great time to joinThe Opportunity:Join this incredibly well-established business, providing a market leading service, to a...
-
Customer Success Manager
7 days ago
City Of London, United Kingdom S-RM Full timeJoin to apply for the Customer Success Manager role at S-RM The Customer Success Manager serves as the key point of contact for S-RM's corporate customers utilising S-RM's Polus suite of managed cyber services solutions. As we build the Managed Cyber Security Services practice, we are looking for someone with a proven track record of managing and expanding...
-
Customer Success Manager
7 days ago
City Of London, United Kingdom PROS Full timeOverviewPROS Holdings, Inc. (NYSE: PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure and sell their products and services in an omnichannel environment with speed, precision and consistency. Our customers, who are leaders in their markets, benefit from decades of...
-
Customer Success Manager
1 week ago
City Of London, United Kingdom HIKINEX Full timeThe Customer Success Manager (CSM) performs a key role in driving the health, retention, and growth of Retail clients– measured by various indicators of customer health including NPS (Net promoter Score) and by the Gross Renewal Rate (GRR).OverviewThe Customer Success Manager (CSM) performs a key role in driving the health, retention, and growth of Retail...
-
Customer Success Manager
5 days ago
City Of London, United Kingdom Itrs Insights Full timeAt ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries — trusted by 90% of Tier 1 capital markets firms.We...
-
Customer Success Manager
5 days ago
City Of London, United Kingdom ITRS Full timeAt ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries — trusted by 90% of Tier 1 capital markets firms.We...
