Customer Success Manager
3 weeks ago
Customer Success Manager – Shoreditch 2 days onsite – reporting to the CEOWe are working closely with a digital engineering and consultancy firm who help businesses design, build, and scale transformative technology solutions. Their teams work across web, mobile, data, AI, and automation, delivering end-to-end platforms for clients across financial services, retail, and technology sectors. They are looking to hire their first Customer Success Manager into their business to then build out a team in the future.Key ResponsibilitiesAct as the primary point of contact for 6 key clients, ensuring exceptional service delivery and long-term satisfactionMap out existing accounts to identify growth opportunities and bridge solution gaps through proactive engagementDrive customer adoption and retention by building success frameworks, tracking usage, and managing key success metricsCollaborate closely with engineering, product, and delivery teams to ensure technical alignment with client goalsDevelop and maintain customer success dashboards and performance reporting for leadership visibilityContribute to revenue growth through incremental expansion within existing accounts (not direct sales)Partner with the CEO and SVP of Growth to shape the company’s customer success strategy as it scalesProvide feedback from clients to internal teams to improve delivery, innovation, and service offeringsRepresent the business with professionalism and credibility across client meetings and strategic reviewsAbout You5+ years’ experience in Customer Success, Account Management, or Client Services within a technology or consultancy environmentProven experience managing enterprise-level clients, ideally within financial services, fintech, or SaaS environmentsStrong technical acumen to act as a bridge between clients and technical teamsExcellent communication, organisation, and stakeholder management skillsCommercially minded, data-driven, and comfortable analysing success metricsAmbitious and proactive someone who enjoys building relationships and growing functions from the ground upBackground with leading consultancies or digital solution providers (Capgemini, Deloitte, Accenture) is advantageous
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Senior Customer Success Manager
2 weeks ago
City Of London, United Kingdom Customer Success Full timeAre you ready for new challenges and new opportunities? Join our team! Current job opportunities are posted here as they become available. Subscribe to our RSS feeds to receive instant updates as new positions become available. Customers are the lifeblood of Qumulo. We are seeking strategic, customer-focused, and results-driven Senior Customer Success...
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City Of London, United Kingdom Customer Success Full timeA leading data management company in the UK is seeking an experienced Senior Customer Success Manager to own the customer lifecycle from onboarding to expansion. You will drive customer success initiatives, engage with enterprise clients, and ensure measurable outcomes using Qumulo products. The ideal candidate has over 8 years of experience in customer...
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Customer Success Engineer II
2 weeks ago
City Of London, United Kingdom Customer Success Full timeAre you ready for new challenges and new opportunities?Join our team!Current job opportunities are posted here as they become available.Subscribe to our RSS feeds to receive instant updates as new positions become available.Qumulo is the unstructured data platform to store and manage exabyte-scale data anywhere – at the edge, in the core data center and in...
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Director of Customer Success
22 hours ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £100,000 - £120,000 per yearThe Company:Leaders in the Health-Tech space with, with a huge global client baseWork with a highly skilled leadership team and an exceptional Global Revenue LeaderWell-established, but going through an exciting transformation phase A great time to joinThe Opportunity:Join this incredibly well-established business, providing a market leading service, to a...
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Customer Success Manager
2 weeks ago
City Of London, United Kingdom PROS Holdings, Inc. Full timeCustomer Success Manager page is loaded## Customer Success Managerlocations: GBR London Virtualtime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R3470, Holdings, Inc. (NYSE: PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure and sell...
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Customer Success Manager
3 weeks ago
City of London, United Kingdom tml Partners Full timeA high-growth software scale-up is seeking an Customer Success Manager to support the company’s next phase of expansion across the UK and international markets. This commercially focused, relationship-led role sits at the heart of the revenue function and plays a crucial part in driving client success, product adoption, and growth. Working closely with...
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Customer Success Manager
2 days ago
City Of London, United Kingdom Workiva Inc. Full timeIf you choose not to give your consent, parts of our website may not work.Customer Success Manager page is loaded## Customer Success Managerlocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: R10978As a **Customer Success Manager (CSM)** at Workiva, you are a critical part of our customer-facing team. CSMs serve as the...
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Customer Success Manager
4 days ago
City Of London, United Kingdom S-RM Full timeJoin to apply for the Customer Success Manager role at S-RM The Customer Success Manager serves as the key point of contact for S-RM's corporate customers utilising S-RM's Polus suite of managed cyber services solutions. As we build the Managed Cyber Security Services practice, we are looking for someone with a proven track record of managing and expanding...
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Customer Success Manager
4 days ago
City Of London, United Kingdom PROS Full timeOverviewPROS Holdings, Inc. (NYSE: PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure and sell their products and services in an omnichannel environment with speed, precision and consistency. Our customers, who are leaders in their markets, benefit from decades of...
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Customer Success Manager
6 days ago
City Of London, United Kingdom HIKINEX Full timeThe Customer Success Manager (CSM) performs a key role in driving the health, retention, and growth of Retail clients– measured by various indicators of customer health including NPS (Net promoter Score) and by the Gross Renewal Rate (GRR).OverviewThe Customer Success Manager (CSM) performs a key role in driving the health, retention, and growth of Retail...
