Customer Success Manager
3 weeks ago
A high-growth software scale-up is seeking an Customer Success Manager to support the company’s next phase of expansion across the UK and international markets. This commercially focused, relationship-led role sits at the heart of the revenue function and plays a crucial part in driving client success, product adoption, and growth. Working closely with sales, marketing, customer service, and product teams, the Customer Success Manager will act as a trusted partner to both prospects and customers, ensuring they realise measurable value from the platform.Reporting to the Head of Growth, the Customer Success Manager will nurture and expand relationships with a portfolio of key customers, support inbound sales opportunities, and help cultivate a highly engaged client community. The role will blend hands-on commercial activity with customer advocacy, including leading demos, supporting onboarding, managing renewals and expansions, and delivering standout client events. Success will be measured by contribution to ARR, retention, and customer engagement.The ideal candidate will bring experience in account management or customer success within B2B SaaS, with demonstrable strengths in communication, stakeholder management, and commercial thinking. They will be confident leading product demos and client meetings, adept at balancing multiple projects, and motivated by building long-term relationships that drive both customer outcomes and revenue growth. A proactive, creative, and personable approach will be essential, along with strong organisational skills and comfort working in a dynamic, fast-moving environment.This is an exciting opportunity for someone who thrives in a scaling business, enjoys client interaction, and wants to have a meaningful impact on both customers and company growth.________________________________________tml Partners - A specialist marketing, communication and commercial recruitment agency with over 30 years of experience sourcing marketing, communication and commercial professionals.As we receive such a high volume of applications, regretfully we are only able to respond to successful candidates.tml Partners is an equal opportunity employer and places a high value on the strength diverse talent brings. We are open to all talent and ensure all candidates receive equal consideration for employment. We do not discriminate on the basis of any protected characteristic, including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation, or any other attribute protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.We wish you the best of luck with your search.
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Customer Success Manager
3 weeks ago
City of London, United Kingdom develop Full timeCustomer Success Manager – Shoreditch 2 days onsite – reporting to the CEOWe are working closely with a digital engineering and consultancy firm who help businesses design, build, and scale transformative technology solutions. Their teams work across web, mobile, data, AI, and automation, delivering end-to-end platforms for clients across financial...
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Customer Success Manager
2 weeks ago
City Of London, United Kingdom PROS Holdings, Inc. Full timeCustomer Success Manager page is loaded## Customer Success Managerlocations: GBR London Virtualtime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R3470, Holdings, Inc. (NYSE: PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure and sell...
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Customer Success Manager
3 days ago
City Of London, United Kingdom Workiva Inc. Full timeIf you choose not to give your consent, parts of our website may not work.Customer Success Manager page is loaded## Customer Success Managerlocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: R10978As a **Customer Success Manager (CSM)** at Workiva, you are a critical part of our customer-facing team. CSMs serve as the...
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Director of Customer Success
1 day ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £100,000 - £120,000 per yearThe Company:Leaders in the Health-Tech space with, with a huge global client baseWork with a highly skilled leadership team and an exceptional Global Revenue LeaderWell-established, but going through an exciting transformation phase A great time to joinThe Opportunity:Join this incredibly well-established business, providing a market leading service, to a...
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Customer Success Manager
5 days ago
City Of London, United Kingdom S-RM Full timeJoin to apply for the Customer Success Manager role at S-RM The Customer Success Manager serves as the key point of contact for S-RM's corporate customers utilising S-RM's Polus suite of managed cyber services solutions. As we build the Managed Cyber Security Services practice, we are looking for someone with a proven track record of managing and expanding...
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Customer Success Manager
5 days ago
City Of London, United Kingdom PROS Full timeOverviewPROS Holdings, Inc. (NYSE: PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure and sell their products and services in an omnichannel environment with speed, precision and consistency. Our customers, who are leaders in their markets, benefit from decades of...
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Customer Success Manager
7 days ago
City Of London, United Kingdom HIKINEX Full timeThe Customer Success Manager (CSM) performs a key role in driving the health, retention, and growth of Retail clients– measured by various indicators of customer health including NPS (Net promoter Score) and by the Gross Renewal Rate (GRR).OverviewThe Customer Success Manager (CSM) performs a key role in driving the health, retention, and growth of Retail...
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Customer Success Manager
3 days ago
City Of London, United Kingdom ITRS Full timeAt ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries — trusted by 90% of Tier 1 capital markets firms.We...
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Customer Success Manager
3 days ago
City Of London, United Kingdom Itrs Insights Full timeAt ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries — trusted by 90% of Tier 1 capital markets firms.We...
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Customer Success Manager
2 weeks ago
City Of London, United Kingdom BioPhorum Full timeJoin to apply for the Customer Success Manager role at BioPhorum. Established in 2004, BioPhorum is a business‑to‑business membership organisation that provides an unrivalled environment for life‑science companies and executives. The company operates on a subscription model and offers 12 highly focused “Phorums”, each tailored to different areas of...
