Service Delivery Manager

1 week ago

City Of London, United Kingdom Black Box France Full time

Join to apply for the Service Delivery Manager role at Black Box France Project Delivery Team Manager Managed Security Services Project Delivery Team Manager Managed Security Services Were a fast-growing Managed Services Provider delivering connectivity, cybersecurity, and Microsoft cloud services to UK SMEs and connected buildings. Our mission is to help businesses improve resilience and unlock the power of AI and we need a Project Delivery Team Manager to help us get there. The Role Youll lead our delivery team including project managers, order managers, and engineers with a clear focus on managing and optimising Work In Progress (WIP) across all customer engagements. Your goal: ensure every order and project is delivered right first time, on time, and with outstanding customer satisfaction. Youll bring structure, pace, and accountability to the team through daily stand-ups, resource and capacity planning, and performance tracking. Crucially, youll drive the evolution of our delivery function from reactive order management to proactive, consultative project leadership empowering the team to act as trusted advisors to our clients. About You Proven experience in project or service delivery leadership within an MSP, IT, telco or tech services environment. Strong leadership presence confident, decisive, and respected by peers and teams. Skilled in WIP management, resource planning, and delivery performance tracking. Familiar with Agile, Prince2 or Scrum methodologies (certified or equivalent). Commercially aware, customer-focused, and passionate about continuous improvement. A natural motivator who thrives on building high-performing, consultative teams. Why Join Us? Salary £65k£80k + performance bonus. Hybrid working (min. 3 days in office, London HQ). Lead and shape a delivery team in a scaling business. Work on innovative Microsoft, AI and cyber projects. A values-driven culture: Be Fast. Stay Curious. Get it Done. Always Growing. Go Further. #J-18808-Ljbffr

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