Revenue & Sales Operations Manager

About Sedex Sedex is a trusted partner for over 95,000 businesses worldwide, helping them create socially and environmentally sustainable supply chains. Through our platform's powerful data insights and expert guidance, we simplify the management, assessment, and reporting of sustainability performance. Our Vision is to be a leader in making global supply chains more socially and environmentally sustainable. Our Mission is to provide data-driven insights, accessible tools, and exceptional services that support businesses in improving environmental, social, and governance (ESG) performance and outcomes. The role The Revenue & Sales Operations Manager at Sedex is a strategic "Force Multiplier" responsible for unifying the revenue engine across Sales and Marketing. Reporting directly to the CMO and Head of Sales, this role bridges the gap between demand generation and revenue capture. You will act as a strategic partner to the C-Suite (CEO, CFO, CMO) and Sales Leadership, moving beyond simple reporting to actively influence company strategy. You will be responsible for modeling growth scenarios, designing incentive structures that drive behavior, and providing the "single source of truth" required to navigate a high-growth, PE-backed environment. This is a hands-on role with high visibility and no direct reports. It requires a leader who can debate strategy with the CEO in the morning and configure Salesforce workflows in the afternoon. Key Responsibilities Strategic Partnership & Incentive Design (The "Architect" Role) Executive Advisory: Partner with the CEO, CFO, CMO, and Head of Sales to co-author the annual Go-To-Market (GTM) strategy. You will provide the data modeling required to validate growth targets, territory definitions, and headcount planning. Compensation Strategy: Lead the design and modeling of sales compensation plans in collaboration with the CFO and Head of Sales. You will ensure commission structures are not just mathematically sound, but strategically aligned to drive specific behaviors (e.g., new logo acquisition vs. renewals). Revenue Alignment: Act as the strategic bridge between the CMO and Head of Sales, ensuring that marketing leads and sales pipeline are measured against a unified revenue goal, eliminating silos between the two functions. 2. Commercial Operations & Execution Deal Desk Governance: Establish a commercial framework for deal approvals, pricing integrity, and non-standard contract terms to protect margins while accelerating deal velocity. Market Intelligence: Analyze market trends and prospect behaviors to recommend strategic pivots to the CMO, ensuring our value proposition aligns with buyer demand. Operational Rhythm: Own the cadence of the revenue function (QBRs, Weekly Forecast calls, Pipeline reviews), ensuring meetings are data-driven and decision-oriented. 3. Data Insights & Forecasting Predictive Forecasting: Move the organization from "reporting on the past" to "predicting the future." You will own the forecasting model used by the CEO and Board, utilizing statistical methods to track ARR, NRR, and pipeline coverage. Board-Ready Reporting: Design and deliver the reporting package for Board meetings, ensuring data stands up to Private Equity scrutiny and clearly communicates the "Why" behind the numbers. 4. Systems Architecture & Tech Stack Systems Ownership: Serve as the primary architect for the revenue tech stack. You will ensure Salesforce (Sales) and Hubspot (Marketing) speak the same language, enabling full-funnel attribution and visibility. Data Integrity: Enforce strict data governance standards to ensure the C-Suite trusts the data they use to make decisions. Knowledge, Skills & Experience Experience: 5+ years in Revenue Operations, ideally within a PE-backed, high-growth SaaS environment. Strategic Gravitas: Proven experience partnering with C-level executives (CEO, CFO, CMO) to influence strategy and drive change management. Comp Plan Design: Demonstrated ability to model and implement complex commission structures that align with business goals. Technical Core: Advanced proficiency in Salesforce and Hubspot is essential. Analytical Rigor: Deep understanding of SaaS unit economics (CAC, LTV, Magic Number) and the ability to explain them to non-technical stakeholders. Our culture At Sedex, our approach to business and culture is firmly rooted in our core values, which guide everything we do: Respect Each Other: We believe that a foundation of mutual respect is essential to creating a positive and inclusive environment. Customer-Driven: We are passionate about delivering exceptional value to our customers. By listening to their needs, understanding their challenges, and continuously adapting our solutions, we aim to empower them to achieve their sustainability goals and drive positive change in their supply chains. Thinking Creatively: Innovation is at the heart of our work. We encourage creative problem-solving and embrace new ideas that challenge the status quo. This mindset allows us to continuously improve our products and services, offering fresh and effective solutions to complex sustainability and ethical sourcing issues. Take Ownership: We empower our team members to take responsibility for their actions and outcomes. Every person at Sedex is encouraged to own their work, make decisions with confidence, and contribute proactively to the success of the team and the business. Deliver Results: We are results-oriented and committed to delivering tangible, impactful outcomes for our customers, our business, and society at large. 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