Front Office Supervisor
2 weeks ago
Front Office Supervisor – Montcalm East The Front Office Supervisor supports the Front Office Manager in overseeing day‑to‑day operations at the front desk and ensures that service standards are consistently met. This role provides guidance and leadership to front desk staff, monitors operational processes, and assists in delivering a seamless, luxury guest experience. Key Responsibilities Supervise daily front desk operations, including check‑in/check‑out, reservations, and guest inquiries. Ensure the front desk is always manned and readily equipped to serve guests. Address and resolve any guest complaints or issues promptly and efficiently, ensuring guest satisfaction. Ensure VIP guests and any special requests are handled with utmost care. Provide coaching, training, and support to front office staff. Monitor guest satisfaction and elevate issues to management as required. Ensure accuracy of guest billing and processing. Deal with any potential book‑out from or to the property. Conduct shift briefings and ensure all operational tasks are completed. Support smooth communication between the front office and other hotel departments. Assist in maintaining front office systems (PMS, POS) and accurate reporting. Ensure adherence to hotel policies, luxury standards, and operational procedures. Support special guest requests and VIP arrangements. Respond to emergencies and incidents, following the hotel’s protocols and procedures. Skills & Qualifications Previous experience in front office operations or guest services in a luxury hotel environment. Knowledge of hotel management systems (e.g., Opera PMS). Strong interpersonal, communication, and problem‑solving skills. Ability to supervise and motivate a team effectively. Fluency in English; additional languages are advantageous. Working Conditions Flexible schedule including evenings, weekends, and public holidays. Regular interaction with guests in public areas of the hotel. Periods of standing and walking required. Benefits Competitive salary. A supportive, empowering team environment. Benefits platform with various discounts. 28 holidays including eight bank holidays, with additional holidays after two‑year service. Cash‑back health benefits, including optical, dental, chiropractor and physio services. Discounted gym membership. Access to wellbeing platform and sessions, including EAP. Awards and recognition programme. Annual parties. Regular and ongoing training and development, including leadership workshops. Enjoy a paid day off to celebrate your birthday – because your special day matters Eligibility Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role. Equal Opportunity Employer At Montcalm Collection, diversity and inclusion aren’t just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice. Application Process If not shortlisted, you are encouraged to explore other opportunities with us, either now or in the future. If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role. We do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources will be considered the property of the company and will not be subject to agency fees. #J-18808-Ljbffr
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Front Office Supervisor
1 week ago
London, United Kingdom Front Office - The Landmark London Full timeThe Landmark London is looking for you to be our **Front Office Supervisor!** Do you want to join an energetic and fun team that works hard and plays hard? If so, we would like you to come and join us as a **Front Office Supervisor **at The Landmark London. We are located opposite Marylebone train and tube station and a short walk from Baker Street and...
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Front Office Shift Leader
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London, United Kingdom Front Office Full timeJoin the team that Always Cares! Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a **Front Office Shift Leader** at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from...
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Front Office Supervisor
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City Of London, United Kingdom Standard International Management, LLC. Full timeFront Office Supervisor · £33,600 per year + Accommodation Service Charge · Full Time (including evenings and weekends). The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and a true creative attitude. A destination layered with events and amusements that leaves you with an uplifted...
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Front Office Supervisor
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City Of London, United Kingdom The Standard, London Full timeJoin to apply for the Front Office Supervisor role at The Standard, London. Salary: £33,600 per year + Accommodation Service Charge. Full‑time (including evenings and weekends). Your role As a Front Desk Supervisor you will supervise a team of front desk agents, ensuring seamless guest experience from pre‑arrival to post‑departure. You will delegate...
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Front Office Supervisor
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London, United Kingdom Apex Resourcing Ltd Full timeFront Office Supervisor required for a fantastic Hotel based in NW London. The focus of this Senior Hotel Receptionist / Front Office Supervisor role will be taking care of guests creating a great first impression from the moment they arrive through to their departure ensuring that they have a positive and memorable experience. You will also supervise a...
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Front Office Supervisor
7 days ago
London, United Kingdom Park Plaza Full time**Department**: Front Office **Job Level**:Team Leader **Job Type**:Full Time **Hours per week**:40 **Job Reference**:REQ4287 **Date Posted**:18 August At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our **Front Office Supervisor**, you are the first and last person our guests see. Your...
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Front Office Graduate
5 days ago
London, United Kingdom Front Office - The Landmark London Full timeThe Landmark London is recruiting for a **Front Office Graduate**. Are you passionate about world class service and would you like to work in a hotel that has been awarded **4th position **in **The Sunday Times’ ‘100 Best Companies to Work For’ in 2020**? To thank you for your hard work and loyalty, some of the **excellent benefits** you will enjoy...
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Front Office Graduate
5 days ago
London, United Kingdom Front Office - The Landmark London Full timeThe Landmark London is looking for you to be our **Front Office Graduate!** Do you want to join an energetic and fun team that works hard and plays hard? If so, we would like you to come and join us as a **Front Office Graduate **at The Landmark London. We are located opposite Marylebone train and tube station and a short walk from Baker Street and Edgware...
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Front Office Supervisor
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London, United Kingdom art’otel Full time**Department**: Front Office **Job Level**:Team Leader **Job Type**:Full Time **Hours per week**:40 **Job Reference**:REQ10886 **Date Posted**:18 April **Salary**:14.04 New Hotel opening! **Front Office Supervisor** We are recruiting for** Front Office Supervisor** for one of the Coolest New opening Hotels coming to Hoxton! Long revered as London’s...
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Front Office Supervisor
2 weeks ago
City of Edinburgh, United Kingdom NOVOTEL Full timeJob Description As our next Front Office Supervisor you... Are reliable and engaging with team and guests. Demonstrate the essence of creating an exceptional guest journey. Are committed to taking care of the guests from the moment they arrive through to their departure. Provide guidance and support to the Reception team, helping them to achieve their...
