Front Office Graduate

4 days ago

London, United Kingdom Front Office - The Landmark London Full time

The Landmark London is recruiting for a **Front Office Graduate**. Are you passionate about world class service and would you like to work in a hotel that has been awarded **4th position **in **The Sunday Times’ ‘100 Best Companies to Work For’ in 2020**?

To thank you for your hard work and loyalty, some of the **excellent benefits** you will enjoy are:
**Competitive salary + service charge**
- 28 days paid holiday, including bank holidays (increased holiday entitlement with length of service)
- Uniform and free dry cleaning for uniforms
- Free meals whilst on duty
- Health checks and life assurance cover - death in service scheme
- Pension scheme
- 50% discount in our outlets (including sister properties)
- Discounted Accommodation as well as Spa Treatments for team members and their friends & family (including sister properties)
- We Care - 24/7 online GP, mental health support and virtual wellbeing
- Discretionary Hotel Sick Pay after 6 months of service
- Employee Assistance Programme
- Recommend a Friend scheme
- Bike to work scheme
- Season ticket loan
- Annual Staff Party / GEM Recognition Scheme
- Discounts on selected retailers, gyms, phone companies etc.
- Eye Care vouchers

**ABOUT THE ROLE**

We are currently looking for a passionate Front Office Graduate, to join our Front Office Team on a fixed term basis of 12 months, and help us to consistently deliver memorable moments and five star service to our guests and each other.

At The Landmark London, our purpose is to enrich the journeys of our people and our guests and as a Front Office Graduate, your **main duties** will include:

- Knowledge and understanding of all facets of the Front Desk Department including SOP’s & behavioural Standards including Early/Late and Night shifts operations
- Deal with guest queries and requests in a prompt and anticipative manner showing maximum efficiency and friendliness
- Get exposure and critique LQA/AA Reports
- Understand the Hotel Training Culture and Standards
- Explore all aspects of the Front Office department, working all different shifts
- Attend meetings such as: Profit & Loss, Departmental meetings and Strategy meeting
- Become a member of our taskforces and/or committees.

As a Front Office Graduate, you will be required to work 40hours per week, on a shift rota.

**ABOUT THE COMPANY**

The Landmark London was the **first hotel in the world** to be awarded **Investors in People Platinum** by achieving the highest score in accommodation business sector globally. In August 2020 the hotel’s efforts and investment in our team member’s health and wellbeing was recognised by the Mayor of London with the **London Healthy Workplace Award**.

We believe that without our dedicated team, our pursuit of excellence would not be possible. Each person is a vital team member and that is why we feel it is of utmost importance to invest in our people to ensure that they have both an enriching and rewarding journey with us.

If you feel this is the role for you, please **apply** today

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