Front Office Supervisor

Front Office Supervisor · £33,600 per year + Accommodation Service Charge · Full Time (including evenings and weekends). The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and a true creative attitude. A destination layered with events and amusements that leaves you with an uplifted feeling... At the cultural heartbeat of The Standard is our team who bring to life our spaces, engage with our guests and vibrate social energy, day and night across our numerous bars, restaurants, event spaces and guest areas. Our hotel is a destination brimming with events and entertainment that leave you feeling uplifted and inspired. We’re on the lookout for unique individuals who bring a fresh perspective to our team (and no, we don’t need a 5-page CV to see how awesome you are). We believe in letting you be you. We want you to express yourself and celebrate your individuality. Our team is a vibrant mix of personalities, backgrounds, and lifestyles. If you think you’ve got what it takes to be a Supervisor at The Standard, London, we’d love to hear from you Your role As a Front Desk Supervisor, you will supervising a team of exceptional front desk agents who engage with our guests from pre-arrival, throughout the guests stay to post departure. You will be incharge of delegating tasks to the front desk agents, ensuring that we provide our guests with unparalleled level of hospitality, from a seamless arrival and departure experience, to extensive reception services, assisting them with their queries and unexpressed wishes. In order to provide an exceptional service to our guests, you will be liasing with our Guest Relations and Duty Managers ensuring that complaints are handled effectively, glitches logged and the appropriate service recovery is actioned. You will need to be highly social, upbeat and friendly; confident and can handle pressure well; thrive in a high volume, high energy environment and can manage both detailed administration tasks and guest with ease. As a Front Desk Supervisor, you will be motivating the team to achieve their upsell targets and help raise awarness of The Standard brand by encouraging guest to leave online reviews. Do you have what it takes to be a Front Desk Supervisor at The Standard, London While we take every detail of design and guest experience seriously, we do not take ourselves too seriously. ‘Standard People’ are at the heart of our brand; vivid, dynamic and engaging. You’ll intrinsically understand the unique microcosm and the context of our venues and city you represent. While prior experience in a similar role is always useful all are welcome at the Standard; you will have however an uncompromised and natural flair for service and be able to build genuine relationships with guests that enable us to not only preempt needs but foresee desires. In addition to this you will also need…. A proven background within a Front Desk/ Office operation, ideally gained in a similar ‘Lifestyle’ or boutique hotel sector A flexibility approach to working hours with the ability to work shifts including, evenings, nights and weekends. This is a fulltime role; however, we have many opportunities for those seeking a more flexible working schedule Have exceptional administration and organisation skills with great attention to detail and ability to supervise a team You will need to be fluent in English, in addition we do of course welcome speakers of other key international languages Experience of using Opera PMS / Opera Cloud is required We are defined by our richness of personality and diversity of background and lifestyle so if you think you have what it takes to be a Front Desk Supervisor, we’d love to hear from you All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates prior to commencing employment. Benefits Include Accommodation Service Charge & Commission incentive Schemes Prorata - 28 Days Holiday, rising to 33 Days with service Meals on Duty Pension Scheme Life Assurance (2 x Annual Salary) Medical Assistance (including online GP and Physio) Employee Assistance Programme with Well-being service Worldwide Travel Discounts via The Standard Advantage platform Employee & Family Rates across all Hyatt properties In-house Experience Programme F&B Discounts ranging from 25-50% Recruitment Referral Bonus up to £1,000 Tuition Aid Scheme & subsidised training Season Ticket Loan & Bike 2 Work Scheme Social Committee with regular monthly social activities #J-18808-Ljbffr