Store Sales Associate

2 weeks ago

City Of London, United Kingdom Pepa London Full time

We are seeking a retail‑experienced Sales Associate with a strong operational focus in a role that offers the opportunity to thrive in a fast‑paced environment and significantly influence the operational dynamics of the organisation. As a Sales Associate at PEPA LONDON, you will play a crucial role in driving our strategic and operational retail functions. Working closely with the broader Senior Leadership team and the store’s manager, you will support both ongoing initiatives and projects. The Sales Associate’s goal will be to establish PEPA LONDON as the premier destination for childrenswear by delivering an exceptional in‑store shopping experience and maintaining our core display, selling, and service standards. Responsibilities will include driving sales and key performance indicators (KPIs), building long‑term relationships with clients, and cultivating a loyal VIP following. Location : 40 Elizabeth Street, Belgravia, London or occasionally at Brompton Road. Responsibilities Team Leadership and Development Keeping abreast of and reporting internally on buying trends, customer needs and KPI Effective and swift management of all Store‑related issues that arise from customers. Provide ongoing evaluation and feedback on team performance through trade performance and sales analysis. Operational Management Helping with transfers (packing and unpacking of boxes) from other stores & warehouse as well as helping to send our orders via the stores. Helping with the administrative responsibilities of the store. Ensure compliance with all policies and procedures. Resolve any troubleshooting issues within the store when manager is not in store. Brand and Client Relations Serve as a lead brand ambassador, inspiring both staff and clients. Uphold brand guidelines and standards across all touchpoints. Maintain high standards of display and visual merchandising, using creativity and commercial insight to enhance the in‑store experience. Ensure a first‑class in‑store experience for all clients. Capture and manage client CRM data for retention and sales growth. Support the Marketing team on in‑store events and customer activities. Requirements Experience working in an boutique retail environment. Passion for retailing, luxury and childrenswear. Flexible working mentality across multiple locations and the ability to work on the weekends as required. Demonstrated eagerness to learn and develop, coupled with a passion for commercial thinking. A can‑do attitude, capable of thriving in a fast‑paced environment with shifting deadlines and priorities. Willingness to learn and actively engage in various aspects of the business, including supporting other departments or areas on an ad hoc basis. Benefits A company culture centred on inspiring and empowering its employees. Holiday entitlement of 25 days (plus bank holidays) increasing after 2 years’ service. Statutory pension scheme. Discretionary company‑bonus, bonus scheme / commission on sales. Company discount of 50%. Cycle to work scheme. #J-18808-Ljbffr

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