Collections Agent

4 days ago


Bury, United Kingdom Recruitment Solutions (North West) Ltd Full time

Our client within Financial Service is looking for a Customer Support Advisor to join their Customer Support Team. What you’ll be doing You’ll provide a first-class service to customers, handling inbound and outbound calls, email and other correspondence from customers experiencing financial difficulties. Identifying and agreeing on appropriate and fair solutions for the customer, considering their individual circumstances and potential vulnerability. Adhere to company policies, including the Payment Support Manual and Customer Treatment Framework, in alignment with FCA guidelines and New Consumer Duty requirements. Work effectively within a busy, fast-paced team environment, consistently achieving service level KPIs and exceeding targets. What we’re looking for Track record of exceeding KPI Targets Ability to embrace change and adapt to new ideas / environments Proficient with Microsoft Word, Excel and other Computer Systems High levels of accuracy / attention to detail What’s on offer Flexible Working 25 days holiday (Plus Bank Holidays) Pension Scheme Wellness Plan Regular Social Events If you are interested in this position please apply via Reed. Due to the large number of applications we receive, we may not be able to res... #J-18808-Ljbffr


  • Collections Agent

    4 days ago


    Bury, United Kingdom Recruitment Solutions (NW) Ltd Full time

    Our client within Financial Service is looking for a Customer Support Advisor to join their Customer Support Team. What you'll be doing You'll provide a first-class service to customers, handling inbound and outbound calls, email and other correspondence from customers experiencing financial difficulties. Identifying and agreeing on appropriate and fair...


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