Customer Services

6 days ago

Greater London, United Kingdom Affino Full time

Customer Services & Support Executive | Remote (UK-based) | £25,000 & Great Benefits Join Our Dynamic Team at Affino Affino is a fast-growing, innovative SaaS company delivering a market-leading business platform for media companies, associations, and consultancies. We’re looking for a confident and motivated Customer Services & Support Executive to join our friendly and collaborative team. This is a home-based role where you’ll play a key part in delivering exceptional customer support, helping clients get the most out of our cutting-edge Affino platform. Why You’ll Love Working With Us Competitive salary of £ 25,000 + (depending on experience). 20 days holiday plus statutory public holidays. Flexible remote working with occasional travel to London. Career development opportunities, including progression to Senior Support Executive or Head of Customer Services. Fun, sociable team culture — occasional nights out, gaming nights, and cinema events. Ongoing learning and development through career sessions with directors. Key Responsibilities of the Customer Services Executive Provide first-line support for customer queries via calls, emails, and forums. Monitor incoming communications, ensuring timely responses and escalation when needed. Assist clients by replicating issues, troubleshooting, and providing clear guidance. Collaborate with internal teams (Product, Projects, Technical, and Development) to resolve customer issues. Identify and update Help Guides and FAQs to improve customer self-service and train the support AI. Spot and escalate sales leads and feature requests to the relevant departments. Maintain a positive and proactive communication style across all customer interactions. What We’re Looking For GCSE Maths and English (Grade C or above) preferred. Excellent verbal and written communication skills. A team player who’s also comfortable working independently from home. Strong attention to detail and a passion for problem-solving. Open, friendly, and client-focused approach. Eagerness to learn new skills and technologies. Ready to Join Us If you’re passionate about helping customers succeed and want to grow your career in a supportive, forward-thinking company — we’d love to hear from you Apply now and become part of the Affino journey #J-18808-Ljbffr

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