Customer Service Advisor
7 days ago
Permanent, Part Time Working pattern : Monday –Wednesday-Friday (11am – 8pm) We are looking to recruit a Customer Service Advisor to join our team on our Chingford team. About the Role We’re looking for a proactive and organised Customer Service Advisor to join our busy call centre team. In this role, you’ll be the first point of contact for our tenants handling incoming calls and scheduling appointments efficiently to ensure we meet our Service Level Agreements. You’ll manage bookings using our MSI scheduling system, allocating operatives and subcontractors to jobs while keeping customers fully informed at every step. You’ll also liaise with supervisors to make sure all materials and equipment are ready ahead of scheduled appointments. A key part of your role will be handling a variety of customer queries, ranging from routine repair requests to more complex or sensitive issues. Your goal will be to provide a professional, empathetic service that builds trust and confidence with every customer interaction. About You Proven experience in a call centre or a customer service role delivering high levels of professional service. Strong administrative and organisational skills with high attention to detail. You will be using email as well as calls. Excellent communication skills both verbal and written, with a professional and polite telephone manner. Proficient in the Microsoft Office suite and confident using CRM systems (experience with MSI is highly advantageous). Proven capability of handling high call volumes and prioritising your workload effectively and efficiently. Essential. Experience in social housing, maintenance, or repairs is highly advantageous but not essential. Benefits Profit Share Discretionary Annual Bonus Scheme 26 Days Holiday plus Bank Holidays Enhanced Pension Plan Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Schemes Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription #J-18808-Ljbffr
-
Customer Service Advisor
1 week ago
London, United Kingdom British Gas - Customer Service Full timeJoin us, be part of more.Were so much more than an energy company. Were a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesnt rely on fossil fuels whilst living our powerful commitment to igniting positive change in our...
-
Customer Service Assistant
1 week ago
London, United Kingdom Switch Advisor Ltd Full timeJoin Our Team as a Top Customer Service Representative! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch Advisor, we are...
-
Customer Services Advisor
1 week ago
Greater London, United Kingdom NFP PEOPLE Full timeCustomer Services Advisor We are seeking a confident and empathetic Customer Services Advisor to be the first point of contact for residents and help deliver excellent housing services. Position: Customer Services Advisor Salary: £28,357 per annum Location: Hammersmith with hybrid working Hours: Full time, 35 hours per week including a mandatory office day...
-
Customer Services Advisor
1 week ago
Greater London, United Kingdom Pertemps Network Group Full time**Job Description**: My client is recruiting for a Customer Service Advisor to join them on a permanent basis. They are a modern business with free parking and a gym available for all employees. The successful customer service advisor will be a confident communicator both on the on the telephone and via any written communication. You will be required to work...
-
Customer Service Advisor
2 weeks ago
Greater London, United Kingdom Hood Group Ltd. Full timeCustomer Service Advisor at Hood Group Ltd. Ready to represent a leading brand? Join our team as a Customer Service Advisor in our Call Centre! As a Customer Service Advisor, you'll be building lasting relationships with customers, promoting our values with every interaction, and ensuring each customer receives exceptional service. Key Responsibilities Serve...
-
Customer Services Advisor
3 days ago
Greater London, United Kingdom NFP People Limited Full timeOverviewCustomer Services AdvisorWe are seeking a confident and empathetic Customer Services Advisor to be the first point of contact for residents and help deliver excellent housing services.Position: Customer Services AdvisorSalary: £28,357 per annumLocation: Hammersmith with hybrid workingHours: Full time, 35 hours per week including a mandatory office...
-
Customer Service Advisor
2 weeks ago
Greater London, United Kingdom Premier Christian Communications Ltd Full timeNov 26, 2025# Customer Service Advisor - Charity* CV-Library* London, UK### Job DescriptionWe're seeking a compassionate Customer Service Advisor to support donors, volunteers, and families for a leading children's charity. This role combines empathy, accuracy, and relationship-building to ensure every supporter feels valued.Client DetailsOur client is a...
-
Customer Services Advisor
4 weeks ago
London, United Kingdom Job Switch Ltd Full timeToanswercallsfromcustomers,usingourCallCentretechnologies. Toansweremailsfromcustomersusingdigitalemailtechnology. To listen attentively to customer requirements asking pertinent questions to establish facts in orderto gainafull understanding of thecustomersneeds. To maintain customer service standards by answering customers telephone calls and emails,...
-
Customer Services Advisor
1 week ago
Greater London, United Kingdom Orlebar Brown Full timeJOB TITLE Customer Services AdvisorREPORTING TO Senior Customer Experience ManagerDEPARTMENT Customer ServicesLOCATION Newman Street, LondonSALARY CompetitiveTYPE 40 hours a week, covering shifts Monday to Friday 8am – 8pm, Saturday and Sunday 9am – 6pm (Every 4 weeks), and Public Holidays 9 am - 6 pmTHE POSITIONThe role of Customer Service Advisor is...
-
Customer Service Advisor
6 days ago
Greater London, United Kingdom Pertemps Network Group Full time**Job Description**: My client is recruiting for a Customer Service Advisor to join them on a permanent basis. You will be a confident communicator both on the on the telephone and via any written communication. You will be required to work well under pressure and ensure your invoicing responsibilities are completed within the timelines set for you. **Key...
