Service Delivery Analyst
6 days ago
Role OverviewThe Service Delivery Analyst is responsible for monitoring, analyzing, and improving IT service delivery across internal teams and third-party providers. This role ensures effective management of service performance, escalations, and reporting while driving continuous improvement in the quality and reliability of IT services. Key Responsibilities Customer Service & Relationship Management Support and promote innovative service delivery practices that anticipate and meet customer needs. Maintain strong relationships with business stakeholders and IT partners to ensure alignment of service expectations and delivery. Service Transition & Operations Define and clarify service requirements to ensure smooth transition of new or changed services into live operations. Support the delivery and maintenance of secure, reliable, and compliant IT services. Incident & Escalation Management Assist in resolving major incidents and managing escalations promptly and effectively. Coordinate with technical teams and service providers to minimize service disruptions. Service Reporting & Performance Management Prepare service performance reports, dashboards, and communications tailored for different audiences. Monitor compliance with Service Level Agreements (SLAs) and identify areas for improvement. Supplier & Compliance Management Collaborate with internal teams and external vendors to ensure consistent and high-quality service delivery. Maintain up-to-date compliance and continuity documentation in alignment with audit and regulatory standards. Service Improvement & Cybersecurity Support continual service improvement initiatives and contribute to regular service review meetings. Help protect IT services and data from cyber threats by adhering to security standards, identifying risks, and reporting incidents. Key Working Relationships Service Delivery Manager: Regular updates on progress, issues, and service performance. Customers and Stakeholders: Engage to gather requirements, provide updates, and manage expectations. Technical and DevOps Teams: Collaborate to address technical challenges and drive operational improvements. Service Providers and Partners: Coordinate across internal and external delivery teams to ensure end-to-end service continuity. Knowledge, Skills, and Experience Business & Technical Knowledge Strong understanding of IT Service Management (ITSM) principles and ITIL best practices. Experience using ITSM tools such as ServiceNow or equivalent platforms. Awareness of IT operations, infrastructure, and cybersecurity standards. Personal Attributes Customer-focused, proactive, and adaptable, with a strong sense of ownership and accountability. Excellent communication, interpersonal, and stakeholder management skills. Analytical thinker with strong problem-solving abilities and a “can-do” approach. Impact & Decision-Making Contributes to the successful delivery of multiple service-related projects annually. Responsible for identifying when to elevate issues and for maintaining accurate service and compliance documentation. Preferred Qualifications Bachelor’s degree in Information Technology, Computer Science, or a related discipline. ITIL Foundation certification or equivalent experience preferred. #J-18808-Ljbffr
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Service Delivery Analyst
1 week ago
Reading, Reading, United Kingdom ST Global Tech LLC Full time £35,000 - £55,000 per yearService Delivery Analyst Role ProfileLocation: Reading/Havant, UK - HybridContractThe Service Delivery Analyst is responsible for providing analysis and reporting of IT services and managing IT escalations. This role supports the delivery of continuous service improvements from internal, Group, and 3rd party IT providers.Key AccountabilitiesCustomer Service ...
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Service delivery Analyst
1 week ago
Reading, Reading, United Kingdom ixceed Full time £25,000 - £30,000 per yearRole: Service Delivery AnalystLocation: Reading, UKMode: HybridType: ContractJob Description:The Service Delivery Analyst is responsible for providing analysis and reporting of IT services and managing IT escalations. This role supports the delivery of continuous service improvements from internal, Group, and 3rd party IT providers.Key...
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Service Delivery Analyst
2 days ago
Reading, Reading, United Kingdom ixceed Full timeRole: Service Delivery Analyst (IT Support)Location: Reading, UKMode: HybridType: ContractJob Description:The Service Delivery Analyst is responsible for providing analysis and reporting of IT services and managing IT escalations. This role supports the delivery of continuous service improvements from internal, Group, and 3rd party IT providers.Key...
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Service Delivery Analyst
7 days ago
Reading, United Kingdom Technopride Ltd Full timeRole OverviewThe Service Delivery Analyst is responsible for monitoring analyzing and improving IT service delivery across internal teams and third-party providers. This role ensures effective management of service performance escalations and reporting while driving continuous improvement in the quality and reliability of IT services.Key...
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Service Delivery Analyst
1 day ago
Reading, United Kingdom Thames Water Full time**Who are we?** We're the UK's largest water provider, with over 15 million customers to serve every day. Water is essential to daily life, and that means our business is always open. We make a difference daily to millions of customers by supplying?2.7 billion litres of waterto around 10 million homes.?? Our main role is to ensure customers can turn on the...
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Service Desk Analyst
5 days ago
Reading, United Kingdom Proactive Appointments Full time** Service Desk Analyst Our client is urgently looking for a Service Desk Analyst to join their team based near Reading, on a permanent basis. You will work a hybrid working model, with 4 days required on-site per week. You will be rewarded with a good salary as well as a brilliant benefits package including annual leave, pension scheme, 1 day WFH each...
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Business Analyst
5 days ago
Reading, United Kingdom Bench IT Full timeBusiness Analyst, Professional Services Company. remote working with occasional trips into Reading Office An exciting new role for a Business Analyst to join the team and help to drive innovation and change within its Global Payroll division. The Business Analyst will work with Global Payroll colleagues to understand their challenges to deliver exceptional...
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Business Analyst
5 days ago
Reading, United Kingdom Bench IT Full timeBusiness Analyst, Professional Services Company. An exciting new role for a Business Analyst to join the team and help to drive innovation and change within its Global Payroll division. The Business Analyst will work with Global Payroll colleagues to understand their challenges to deliver exceptional service to its clients. In order to meet these...
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Delivery Driver
1 week ago
Reading, United Kingdom Yodel Delivery Network Limited Full timeWhy join Yodel Competitive rates for each parcel you deliver or collect. Typically, our Delivery Drivers can earn anything between £18 - £20p/h (paid per parcel). Our rates are competitively enhanced taking business mileage and operational costs into consideration. It's a total gamechanger. Daily & Weekly Payment Options Yodel offers flexible payment...
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Service Desk Analyst
1 day ago
Reading, United Kingdom Crone Corkill Full time**Service Desk Analyst** **Job type**: Permanent **Location**: Reading **Salary**:Up to £31,000 **Workplace type**: Office Based Our client is an established software company and they're looking to add a Service Desk Analyst to their team on a permanent basis in Reading. **Primary Responsibilities**: - Deployment and recovery of desktops and laptops...
