Service delivery Analyst

5 days ago

Reading, Reading, United Kingdom ixceed Full time £25,000 - £30,000 per year

Role: Service Delivery Analyst

Location: Reading, UK

Mode: Hybrid

Type: Contract

Job Description:

The Service Delivery Analyst is responsible for providing analysis and reporting of IT services and managing IT escalations. This role supports the delivery of continuous service improvements from internal, Group, and 3rd party IT providers.

Key Accountabilities

  • Customer Service: Support innovative changes to anticipate and satisfy customer needs.
  • Service Transition: Clarify service requirements and ensure successful transition to live service.
  • Relationship Management: Work with business and IT stakeholders throughout delivery.
  • Operational Security: Ensure continued safety, security, and integrity of IT services.
  • Supplier Management: Maintain accurate compliance and continuity management data.
  • Service Improvement: Support continual service improvement activities and service review meetings.
  • Compliance: Ensure compliance with audit and regulatory requirements.
  • Incident Management: Support major incident resolution and manage escalations.
  • Service Level Agreements: Prepare service reports and communications tailored to different audiences.
  • Cybersecurity: Help protect against cyberattacks and data loss by following standards and instructions and reporting risks and incidents.

Key Contacts

  • Service Delivery Manager: Regular meetings to discuss status, issues, and progress.
  • Customers: Engage as necessary to provide updates and gather requirements.
  • Service Delivery Partners: Collaborate to ensure effective service delivery across business units and group IT.
  • DevOps Technical Team: Work closely to resolve technical issues and implement improvements.
  • DevOps Technology Manager: Ensure compliance and alignment with IT strategy and policies.
  • Service Delivery Suppliers and Partners: Collaborate to ensure effective service delivery across the internal IT team and suppliers, and partners

Knowledge, Skills, and Experience

  • Business Knowledge: Understanding of IT services and disciplines, with an opportunity to learn about the energy sector and SSE's business.
  • Technical Skills: Knowledge of IT Service Management and ITIL standards, experience with the ServiceNow toolset.
  • Personal Attributes: Customer-focused, self-motivated, resilient, flexible with a 'can-do' attitude, and strong influencing skills.
  • Communication Skills: Strong written, verbal, and facilitation skills, with the ability to prepare tailored service reports and communications.

Impact and Decision Making

  • Impact: No direct line management responsibility. Works with the Service Delivery Manager on 10-20 projects annually.

Decision Making: Decides when to escalate issues and supports major incident resolution. Prepares service reports and maintains compliance records

Job Type: Fixed term contract

Contract length: 6 months

Pay: £250.00-£300.00 per day

Experience:

  • IT services and disciplines: 3 years (required)
  • IT Service Management and ITIL standards: 4 years (required)
  • Service Delivery: 4 years (required)

  • Service Delivery Analyst

    5 days ago

    Reading, Reading, United Kingdom ST Global Tech LLC Full time £35,000 - £55,000 per year

    Service Delivery Analyst Role ProfileLocation: Reading/Havant, UK - HybridContractThe Service Delivery Analyst is responsible for providing analysis and reporting of IT services and managing IT escalations. This role supports the delivery of continuous service improvements from internal, Group, and 3rd party IT providers.Key AccountabilitiesCustomer Service ...

  • Professional Services Operations Analyst

    2 weeks ago

    Reading, Reading, United Kingdom TP Embedded Solutions Ltd Full time £45,000 - £60,000 per year

    Professional Services Operations Analyst at ProactisAre you ready to shape how operational excellence drives scalable service delivery in a global SaaS business?We're hiring aProfessional Services Operations Analystto join our newly formed PS Operations team atProactis. This is a high-impact role where you'll design and optimise processes, manage...

  • Senior Service Desk Analyst

    2 weeks ago

    Reading, Reading, United Kingdom FSP Full time £40,000 - £70,000 per year

    Role OverviewWe have an exciting opportunity for a Senior Service Desk Analyst to join our Managed Services team. The successful applicant will play a key role in our Service Desk team, taking ownership of complex issues, providing outstanding technical support and delivery of services to our clients.Our services incorporate (but are not limited to) the...

  • Service Desk Analyst

    2 weeks ago

    Reading, Reading, United Kingdom FSP Full time £40,000 - £60,000 per year

    Role OverviewWe have an exciting opportunity for a Service Desk Analyst to join our Managed Services team. The successful applicant will play a key role in our Service Desk team, resolving incidents and service requests while providing outstanding technical support and delivery of services to our clients.Our services incorporate (but are not limited to) the...

  • Technical Systems Analyst

    7 days ago

    Reading, Reading, United Kingdom Ignite Digital Full time £40,000 - £80,000 per year

    Technical Systems Analyst / Business Systems Analyst / Technical Business AnalystHybrid working 1 day per week in ReadingWe are looking for a seasoned Technical Systems Analyst to join a leading Digital Challenger in financial services as they embark on a journey of accelerated growth and to work within a team of experienced Business Analysts. The role. As...

  • Portfolio Analyst

    7 days ago

    Reading, Reading, United Kingdom Project People Full time £34,000 - £50,000 per year

    Portfolio AnalystPermanentReading/HomeAt MBNL, our mission is clear:Managing the Mobile Infrastructure to Enable Digital Britain. As the UK's largest network-sharing joint venture, we are at the forefront of industry transformation, delivering innovative solutions that shape the future of connectivity.Sitting within our Commercial & Portfolio Management...

  • Service Delivery Manager

    7 days ago

    Reading, Reading, United Kingdom LHH Full time £40,000 - £80,000 per year

    What you will do as a Service Delivery Manager· Support the delivery of business services, ensuring they meet performance, compliance, and customer expectations.· Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover.· Monitor service performance, identifying risks, issues, and...

  • Service Delivery Manager

    7 days ago

    Reading, Reading, United Kingdom Inter-Quest Full time £30,000 - £60,000 per year

    Location:Reading, Berkshire, EnglandSalary:£ per hourCategoryChange ManagementSector:Aerospace and DefenceContract typeContractEmployer:Morson ForcesConsultant:Phil ReynoldsActive SC Clearance is preferred for this roleWhat you will do as a Service Delivery ManagerSupport the delivery of business services, ensuring they meet performance, compliance, and...

  • Senior Test Automation Analyst

    1 week ago

    Reading, Reading, United Kingdom Lorien Full time £31,200 per year

    Senior Test Automation Analyst - DigitalReading - Onsite 2.3 days a week6 month contractInside of IR35£75 per hour (£600pd)My client is looking for a Test Automation Analyst is required to support the delivery and maintenance of corporate digital web applications, focusing on both manual and automated testing. The role involves analysing business...

  • Portfolio Analyst

    7 days ago

    Reading, Reading, United Kingdom Mobile Broadband Network Ltd (MBNL) Full time £45,000 - £55,000 per year

    Portfolio AnalystPermanentReadingAt MBNL, our mission is clear:Managing the Mobile Infrastructure to Enable Digital Britain. As the UK's largest network-sharing joint venture, we are at the forefront of industry transformation, delivering innovative solutions that shape the future of connectivity.Sitting within our Commercial & Portfolio Management Group...